Class: Aws::Connect::Types::ContactSearchSummary

Inherits:

Struct

• Object
• Struct
• Aws::Connect::Types::ContactSearchSummary

Includes:

Structure

Defined in:

lib/aws-sdk-connect/types.rb

Overview

Information of returned contact.

See Also:

• AWS API Documentation

Constant Summary

SENSITIVE =

[:segment_attributes, :name]

Instance Attribute Summary

• #agent_info ⇒ Types::ContactSearchSummaryAgentInfo

  Information about the agent who accepted the contact.

• #ai_agent_info ⇒ Array<Types::ContactSearchSummaryAiAgentInfo>

  Information about the AI agents involved in the contact.

• #arn ⇒ String

  The Amazon Resource Name (ARN) of the contact.

• #channel ⇒ String

  How the contact reached your contact center.

• #disconnect_timestamp ⇒ Time

  The timestamp when the customer endpoint disconnected from Connect Customer.

• #global_resiliency_metadata ⇒ Types::GlobalResiliencyMetadata

  Additional routing information for contacts created in ACGR instances.

• #id ⇒ String

  The identifier of the contact summary.

• #initial_contact_id ⇒ String

  If this contact is related to other contacts, this is the ID of the initial contact.

• #initiation_method ⇒ String

  Indicates how the contact was initiated.

• #initiation_timestamp ⇒ Time

  The date and time this contact was initiated, in UTC time.

• #name ⇒ String

  Indicates name of the contact.

• #previous_contact_id ⇒ String

  If this contact is not the first contact, this is the ID of the previous contact.

• #queue_info ⇒ Types::ContactSearchSummaryQueueInfo

  If this contact was queued, this contains information about the queue.

• #routing_criteria ⇒ Types::RoutingCriteria

  Latest routing criteria on the contact.

• #scheduled_timestamp ⇒ Time

  The timestamp, in Unix epoch time format, at which to start running the inbound flow.

• #segment_attributes ⇒ Hash<String,Types::ContactSearchSummarySegmentAttributeValue>

  Set of segment attributes for a contact.

• #tags ⇒ Hash<String,String>

  Tags associated with the contact.

Instance Attribute Details

#agent_info ⇒ Types::ContactSearchSummaryAgentInfo

Information about the agent who accepted the contact.

Returns:

• (Types::ContactSearchSummaryAgentInfo)

# File 'lib/aws-sdk-connect/types.rb', line 4849

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#ai_agent_info ⇒ Array<Types::ContactSearchSummaryAiAgentInfo>

Information about the AI agents involved in the contact.

Returns:

• (Array<Types::ContactSearchSummaryAiAgentInfo>)

# File 'lib/aws-sdk-connect/types.rb', line 4849

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#arn ⇒ String

The Amazon Resource Name (ARN) of the contact.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 4849

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#channel ⇒ String

How the contact reached your contact center.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 4849

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#disconnect_timestamp ⇒ Time

The timestamp when the customer endpoint disconnected from Connect Customer.

Returns:

• (Time)

# File 'lib/aws-sdk-connect/types.rb', line 4849

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#global_resiliency_metadata ⇒ Types::GlobalResiliencyMetadata

Additional routing information for contacts created in ACGR instances.

Returns:

• (Types::GlobalResiliencyMetadata)

# File 'lib/aws-sdk-connect/types.rb', line 4849

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#id ⇒ String

The identifier of the contact summary.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 4849

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#initial_contact_id ⇒ String

If this contact is related to other contacts, this is the ID of the initial contact.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 4849

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#initiation_method ⇒ String

Indicates how the contact was initiated.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 4849

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#initiation_timestamp ⇒ Time

The date and time this contact was initiated, in UTC time. For ‘INBOUND`, this is when the contact arrived. For `OUTBOUND`, this is when the agent began dialing. For `CALLBACK`, this is when the callback contact was created. For `TRANSFER` and `QUEUE_TRANSFER`, this is when the transfer was initiated. For API, this is when the request arrived. For `EXTERNAL_OUTBOUND`, this is when the agent started dialing the external participant. For `MONITOR`, this is when the supervisor started listening to a contact.

Returns:

• (Time)

# File 'lib/aws-sdk-connect/types.rb', line 4849

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#name ⇒ String

Indicates name of the contact.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 4849

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#previous_contact_id ⇒ String

If this contact is not the first contact, this is the ID of the previous contact.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 4849

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#queue_info ⇒ Types::ContactSearchSummaryQueueInfo

If this contact was queued, this contains information about the queue.

Returns:

• (Types::ContactSearchSummaryQueueInfo)

# File 'lib/aws-sdk-connect/types.rb', line 4849

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#routing_criteria ⇒ Types::RoutingCriteria

Latest routing criteria on the contact.

Returns:

• (Types::RoutingCriteria)

# File 'lib/aws-sdk-connect/types.rb', line 4849

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#scheduled_timestamp ⇒ Time

The timestamp, in Unix epoch time format, at which to start running the inbound flow.

Returns:

• (Time)

# File 'lib/aws-sdk-connect/types.rb', line 4849

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#segment_attributes ⇒ Hash<String,Types::ContactSearchSummarySegmentAttributeValue>

Set of segment attributes for a contact.

Returns:

• (Hash<String,Types::ContactSearchSummarySegmentAttributeValue>)

# File 'lib/aws-sdk-connect/types.rb', line 4849

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#tags ⇒ Hash<String,String>

Tags associated with the contact. This contains both Amazon Web Services generated and user-defined tags.

Returns:

• (Hash<String,String>)

# File 'lib/aws-sdk-connect/types.rb', line 4849

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end