Class: Aws::Connect::Types::ContactSearchSummaryAiAgentInfo

Inherits:
Struct
  • Object
show all
Includes:
Structure
Defined in:
lib/aws-sdk-connect/types.rb

Overview

Information of the AI agent involved in the contact.

See Also:

Constant Summary collapse

SENSITIVE = 
[]

Instance Attribute Summary collapse

Instance Attribute Details

#ai_agent_escalated ⇒ Boolean

A boolean flag indicating whether the contact initially handled by this AI agent was escalated to a human agent.

Returns:

  • (Boolean) 


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# File 'lib/aws-sdk-connect/types.rb', line 4909

class ContactSearchSummaryAiAgentInfo < Struct.new(
  :ai_agent_version_id,
  :ai_agent_escalated,
  :ai_use_case)
  SENSITIVE = []
  include Aws::Structure
end

#ai_agent_version_id ⇒ String

The unique identifier that specifies both the AI agent ID and its version number that was involved in the contact.

Returns:

  • (String) 


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# File 'lib/aws-sdk-connect/types.rb', line 4909

class ContactSearchSummaryAiAgentInfo < Struct.new(
  :ai_agent_version_id,
  :ai_agent_escalated,
  :ai_use_case)
  SENSITIVE = []
  include Aws::Structure
end

#ai_use_case ⇒ String

The use case or scenario for which the AI agent is involved in the contact. Valid values are ‘AgentAssistance` and `SelfService`.

Returns:

  • (String) 


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# File 'lib/aws-sdk-connect/types.rb', line 4909

class ContactSearchSummaryAiAgentInfo < Struct.new(
  :ai_agent_version_id,
  :ai_agent_escalated,
  :ai_use_case)
  SENSITIVE = []
  include Aws::Structure
end