Class: Twilio::REST::Taskrouter::V1::WorkspaceContext::WorkerContext::ReservationInstance

Inherits:
InstanceResource
  • Object
show all
Defined in:
lib/twilio-ruby/rest/taskrouter/v1/workspace/worker/reservation.rb

Instance Method Summary collapse

Constructor Details

#initialize(version, payload, workspace_sid: nil, worker_sid: nil, sid: nil) ⇒ ReservationInstance

Initialize the ReservationInstance

Parameters:

  • version (Version) —

    Version that contains the resource

  • payload (Hash) —

    payload that contains response from Twilio

  • account_sid (String) —

    The SID of the Account that created this Reservation resource.

  • sid (String) (defaults to: nil) —

    The SID of the Call resource to fetch.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/worker/reservation.rb', line 772

def initialize(version, payload , workspace_sid: nil, worker_sid: nil, sid: nil)
    super(version)
    
    
    # Marshaled Properties
    @properties = { 
        'account_sid' => payload['account_sid'],
        'date_created' => Twilio.deserialize_iso8601_datetime(payload['date_created']),
        'date_updated' => Twilio.deserialize_iso8601_datetime(payload['date_updated']),
        'reservation_status' => payload['reservation_status'],
        'sid' => payload['sid'],
        'task_sid' => payload['task_sid'],
        'worker_name' => payload['worker_name'],
        'worker_sid' => payload['worker_sid'],
        'workspace_sid' => payload['workspace_sid'],
        'url' => payload['url'],
        'links' => payload['links'],
    }

    # Context
    @instance_context = nil
    @params = { 'workspace_sid' => workspace_sid  || @properties['workspace_sid']  ,'worker_sid' => worker_sid  || @properties['worker_sid']  ,'sid' => sid  || @properties['sid']  , }
end

Instance Method Details

#account_sid ⇒ String

Returns The SID of the [Account](www.twilio.com/docs/iam/api/account) that created the WorkerReservation resource.

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/worker/reservation.rb', line 809

def 
    @properties['account_sid']
end

#context ⇒ ReservationContext

Generate an instance context for the instance, the context is capable of performing various actions. All instance actions are proxied to the context

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/worker/reservation.rb', line 800

def context
    unless @instance_context
        @instance_context = ReservationContext.new(@version , @params['workspace_sid'], @params['worker_sid'], @params['sid'])
    end
    @instance_context
end

#date_created ⇒ Time

Returns The date and time in GMT when the resource was created specified in [ISO 8601](en.wikipedia.org/wiki/ISO_8601) format.

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/worker/reservation.rb', line 815

def date_created
    @properties['date_created']
end

#date_updated ⇒ Time

Returns The date and time in GMT when the resource was last updated specified in [ISO 8601](en.wikipedia.org/wiki/ISO_8601) format.

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/worker/reservation.rb', line 821

def date_updated
    @properties['date_updated']
end

#fetch ⇒ ReservationInstance

Fetch the ReservationInstance

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/worker/reservation.rb', line 876

def fetch

    context.fetch
end

#inspect ⇒ Object

Provide a detailed, user friendly representation



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/worker/reservation.rb', line 1059

def inspect
    values = @properties.map{|k, v| "#{k}: #{v}"}.join(" ")
    "<Twilio.Taskrouter.V1.ReservationInstance #{values}>"
end

#links ⇒ Hash

Returns The URLs of related resources.

Returns:

  • (Hash) —

    The URLs of related resources.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/worker/reservation.rb', line 869

def links
    @properties['links']
end

#reservation_status ⇒ Status

Returns:

  • (Status) 


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/worker/reservation.rb', line 827

def reservation_status
    @properties['reservation_status']
end

#sid ⇒ String

Returns The unique string that we created to identify the WorkerReservation resource.

Returns:

  • (String) —

    The unique string that we created to identify the WorkerReservation resource.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/worker/reservation.rb', line 833

def sid
    @properties['sid']
end

#task_sid ⇒ String

Returns The SID of the reserved Task resource.

Returns:

  • (String) —

    The SID of the reserved Task resource.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/worker/reservation.rb', line 839

def task_sid
    @properties['task_sid']
end

#to_s ⇒ Object

Provide a user friendly representation



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/worker/reservation.rb', line 1052

def to_s
    values = @params.map{|k, v| "#{k}: #{v}"}.join(" ")
    "<Twilio.Taskrouter.V1.ReservationInstance #{values}>"
end

#update(reservation_status: :unset, worker_activity_sid: :unset, instruction: :unset, dequeue_post_work_activity_sid: :unset, dequeue_from: :unset, dequeue_record: :unset, dequeue_timeout: :unset, dequeue_to: :unset, dequeue_status_callback_url: :unset, call_from: :unset, call_record: :unset, call_timeout: :unset, call_to: :unset, call_url: :unset, call_status_callback_url: :unset, call_accept: :unset, redirect_call_sid: :unset, redirect_accept: :unset, redirect_url: :unset, to: :unset, from: :unset, status_callback: :unset, status_callback_method: :unset, status_callback_event: :unset, timeout: :unset, record: :unset, muted: :unset, beep: :unset, start_conference_on_enter: :unset, end_conference_on_exit: :unset, wait_url: :unset, wait_method: :unset, early_media: :unset, max_participants: :unset, conference_status_callback: :unset, conference_status_callback_method: :unset, conference_status_callback_event: :unset, conference_record: :unset, conference_trim: :unset, recording_channels: :unset, recording_status_callback: :unset, recording_status_callback_method: :unset, conference_recording_status_callback: :unset, conference_recording_status_callback_method: :unset, region: :unset, sip_auth_username: :unset, sip_auth_password: :unset, dequeue_status_callback_event: :unset, post_work_activity_sid: :unset, end_conference_on_customer_exit: :unset, beep_on_customer_entrance: :unset, jitter_buffer_size: :unset, if_match: :unset) ⇒ ReservationInstance

Update the ReservationInstance

Parameters:

  • reservation_status (Status) (defaults to: :unset)
  • worker_activity_sid (String) (defaults to: :unset) —

    The new worker activity SID if rejecting a reservation.

  • instruction (String) (defaults to: :unset) —

    The assignment instruction for the reservation.

  • dequeue_post_work_activity_sid (String) (defaults to: :unset) —

    The SID of the Activity resource to start after executing a Dequeue instruction.

  • dequeue_from (String) (defaults to: :unset) —

    The caller ID of the call to the worker when executing a Dequeue instruction.

  • dequeue_record (String) (defaults to: :unset) —

    Whether to record both legs of a call when executing a Dequeue instruction or which leg to record.

  • dequeue_timeout (String) (defaults to: :unset) —

    The timeout for call when executing a Dequeue instruction.

  • dequeue_to (String) (defaults to: :unset) —

    The contact URI of the worker when executing a Dequeue instruction. Can be the URI of the Twilio Client, the SIP URI for Programmable SIP, or the [E.164](www.twilio.com/docs/glossary/what-e164) formatted phone number, depending on the destination.

  • dequeue_status_callback_url (String) (defaults to: :unset) —

    The callback URL for completed call event when executing a Dequeue instruction.

  • call_from (String) (defaults to: :unset) —

    The Caller ID of the outbound call when executing a Call instruction.

  • call_record (String) (defaults to: :unset) —

    Whether to record both legs of a call when executing a Call instruction.

  • call_timeout (String) (defaults to: :unset) —

    The timeout for a call when executing a Call instruction.

  • call_to (String) (defaults to: :unset) —

    The contact URI of the worker when executing a Call instruction. Can be the URI of the Twilio Client, the SIP URI for Programmable SIP, or the [E.164](www.twilio.com/docs/glossary/what-e164) formatted phone number, depending on the destination.

  • call_url (String) (defaults to: :unset) —

    TwiML URI executed on answering the worker’s leg as a result of the Call instruction.

  • call_status_callback_url (String) (defaults to: :unset) —

    The URL to call for the completed call event when executing a Call instruction.

  • call_accept (Boolean) (defaults to: :unset) —

    Whether to accept a reservation when executing a Call instruction.

  • redirect_call_sid (String) (defaults to: :unset) —

    The Call SID of the call parked in the queue when executing a Redirect instruction.

  • redirect_accept (Boolean) (defaults to: :unset) —

    Whether the reservation should be accepted when executing a Redirect instruction.

  • redirect_url (String) (defaults to: :unset) —

    TwiML URI to redirect the call to when executing the Redirect instruction.

  • to (String) (defaults to: :unset) —

    The Contact URI of the worker when executing a Conference instruction. Can be the URI of the Twilio Client, the SIP URI for Programmable SIP, or the [E.164](www.twilio.com/docs/glossary/what-e164) formatted phone number, depending on the destination.

  • from (String) (defaults to: :unset) —

    The caller ID of the call to the worker when executing a Conference instruction.

  • status_callback (String) (defaults to: :unset) —

    The URL we should call using the ‘status_callback_method` to send status information to your application.

  • status_callback_method (String) (defaults to: :unset) —

    The HTTP method we should use to call ‘status_callback`. Can be: `POST` or `GET` and the default is `POST`.

  • status_callback_event (Array[CallStatus]) (defaults to: :unset) —

    The call progress events that we will send to ‘status_callback`. Can be: `initiated`, `ringing`, `answered`, or `completed`.

  • timeout (String) (defaults to: :unset) —

    The timeout for a call when executing a Conference instruction.

  • record (Boolean) (defaults to: :unset) —

    Whether to record the participant and their conferences, including the time between conferences. Can be ‘true` or `false` and the default is `false`.

  • muted (Boolean) (defaults to: :unset) —

    Whether the agent is muted in the conference. Defaults to ‘false`.

  • beep (String) (defaults to: :unset) —

    Whether to play a notification beep when the participant joins or when to play a beep. Can be: ‘true`, `false`, `onEnter`, or `onExit`. The default value is `true`.

  • start_conference_on_enter (Boolean) (defaults to: :unset) —

    Whether to start the conference when the participant joins, if it has not already started. Can be: ‘true` or `false` and the default is `true`. If `false` and the conference has not started, the participant is muted and hears background music until another participant starts the conference.

  • end_conference_on_exit (Boolean) (defaults to: :unset) —

    Whether to end the conference when the agent leaves.

  • wait_url (String) (defaults to: :unset) —

    The URL we should call using the ‘wait_method` for the music to play while participants are waiting for the conference to start. The default value is the URL of our standard hold music. [Learn more about hold music](www.twilio.com/labs/twimlets/holdmusic).

  • wait_method (String) (defaults to: :unset) —

    The HTTP method we should use to call ‘wait_url`. Can be `GET` or `POST` and the default is `POST`. When using a static audio file, this should be `GET` so that we can cache the file.

  • early_media (Boolean) (defaults to: :unset) —

    Whether to allow an agent to hear the state of the outbound call, including ringing or disconnect messages. The default is ‘true`.

  • max_participants (String) (defaults to: :unset) —

    The maximum number of participants allowed in the conference. Can be a positive integer from ‘2` to `250`. The default value is `250`.

  • conference_status_callback (String) (defaults to: :unset) —

    The URL we should call using the ‘conference_status_callback_method` when the conference events in `conference_status_callback_event` occur. Only the value set by the first participant to join the conference is used. Subsequent `conference_status_callback` values are ignored.

  • conference_status_callback_method (String) (defaults to: :unset) —

    The HTTP method we should use to call ‘conference_status_callback`. Can be: `GET` or `POST` and defaults to `POST`.

  • conference_status_callback_event (Array[ConferenceEvent]) (defaults to: :unset) —

    The conference status events that we will send to ‘conference_status_callback`. Can be: `start`, `end`, `join`, `leave`, `mute`, `hold`, `speaker`.

  • conference_record (String) (defaults to: :unset) —

    Whether to record the conference the participant is joining or when to record the conference. Can be: ‘true`, `false`, `record-from-start`, and `do-not-record`. The default value is `false`.

  • conference_trim (String) (defaults to: :unset) —

    Whether to trim leading and trailing silence from your recorded conference audio files. Can be: ‘trim-silence` or `do-not-trim` and defaults to `trim-silence`.

  • recording_channels (String) (defaults to: :unset) —

    The recording channels for the final recording. Can be: ‘mono` or `dual` and the default is `mono`.

  • recording_status_callback (String) (defaults to: :unset) —

    The URL that we should call using the ‘recording_status_callback_method` when the recording status changes.

  • recording_status_callback_method (String) (defaults to: :unset) —

    The HTTP method we should use when we call ‘recording_status_callback`. Can be: `GET` or `POST` and defaults to `POST`.

  • conference_recording_status_callback (String) (defaults to: :unset) —

    The URL we should call using the ‘conference_recording_status_callback_method` when the conference recording is available.

  • conference_recording_status_callback_method (String) (defaults to: :unset) —

    The HTTP method we should use to call ‘conference_recording_status_callback`. Can be: `GET` or `POST` and defaults to `POST`.

  • region (String) (defaults to: :unset) —

    The [region](support.twilio.com/hc/en-us/articles/223132167-How-global-low-latency-routing-and-region-selection-work-for-conferences-and-Client-calls) where we should mix the recorded audio. Can be:‘us1`, `us2`, `ie1`, `de1`, `sg1`, `br1`, `au1`, or `jp1`.

  • sip_auth_username (String) (defaults to: :unset) —

    The SIP username used for authentication.

  • sip_auth_password (String) (defaults to: :unset) —

    The SIP password for authentication.

  • dequeue_status_callback_event (Array[String]) (defaults to: :unset) —

    The call progress events sent via webhooks as a result of a Dequeue instruction.

  • post_work_activity_sid (String) (defaults to: :unset) —

    The new worker activity SID after executing a Conference instruction.

  • end_conference_on_customer_exit (Boolean) (defaults to: :unset) —

    Whether to end the conference when the customer leaves.

  • beep_on_customer_entrance (Boolean) (defaults to: :unset) —

    Whether to play a notification beep when the customer joins.

  • jitter_buffer_size (String) (defaults to: :unset) —

    The jitter buffer size for conference. Can be: ‘small`, `medium`, `large`, `off`.

  • if_match (String) (defaults to: :unset) —

    The If-Match HTTP request header

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/worker/reservation.rb', line 937

def update(
  reservation_status: :unset, 
  worker_activity_sid: :unset, 
  instruction: :unset, 
  dequeue_post_work_activity_sid: :unset, 
  dequeue_from: :unset, 
  dequeue_record: :unset, 
  dequeue_timeout: :unset, 
  dequeue_to: :unset, 
  dequeue_status_callback_url: :unset, 
  call_from: :unset, 
  call_record: :unset, 
  call_timeout: :unset, 
  call_to: :unset, 
  call_url: :unset, 
  call_status_callback_url: :unset, 
  call_accept: :unset, 
  redirect_call_sid: :unset, 
  redirect_accept: :unset, 
  redirect_url: :unset, 
  to: :unset, 
  from: :unset, 
  status_callback: :unset, 
  status_callback_method: :unset, 
  status_callback_event: :unset, 
  timeout: :unset, 
  record: :unset, 
  muted: :unset, 
  beep: :unset, 
  start_conference_on_enter: :unset, 
  end_conference_on_exit: :unset, 
  wait_url: :unset, 
  wait_method: :unset, 
  early_media: :unset, 
  max_participants: :unset, 
  conference_status_callback: :unset, 
  conference_status_callback_method: :unset, 
  conference_status_callback_event: :unset, 
  conference_record: :unset, 
  conference_trim: :unset, 
  recording_channels: :unset, 
  recording_status_callback: :unset, 
  recording_status_callback_method: :unset, 
  conference_recording_status_callback: :unset, 
  conference_recording_status_callback_method: :unset, 
  region: :unset, 
  sip_auth_username: :unset, 
  sip_auth_password: :unset, 
  dequeue_status_callback_event: :unset, 
  post_work_activity_sid: :unset, 
  end_conference_on_customer_exit: :unset, 
  beep_on_customer_entrance: :unset, 
  jitter_buffer_size: :unset, 
  if_match: :unset
)

    context.update(
        reservation_status: reservation_status, 
        worker_activity_sid: worker_activity_sid, 
        instruction: instruction, 
        dequeue_post_work_activity_sid: dequeue_post_work_activity_sid, 
        dequeue_from: dequeue_from, 
        dequeue_record: dequeue_record, 
        dequeue_timeout: dequeue_timeout, 
        dequeue_to: dequeue_to, 
        dequeue_status_callback_url: dequeue_status_callback_url, 
        call_from: call_from, 
        call_record: call_record, 
        call_timeout: call_timeout, 
        call_to: call_to, 
        call_url: call_url, 
        call_status_callback_url: call_status_callback_url, 
        call_accept: call_accept, 
        redirect_call_sid: redirect_call_sid, 
        redirect_accept: redirect_accept, 
        redirect_url: redirect_url, 
        to: to, 
        from: from, 
        status_callback: status_callback, 
        status_callback_method: status_callback_method, 
        status_callback_event: status_callback_event, 
        timeout: timeout, 
        record: record, 
        muted: muted, 
        beep: beep, 
        start_conference_on_enter: start_conference_on_enter, 
        end_conference_on_exit: end_conference_on_exit, 
        wait_url: wait_url, 
        wait_method: wait_method, 
        early_media: early_media, 
        max_participants: max_participants, 
        conference_status_callback: conference_status_callback, 
        conference_status_callback_method: conference_status_callback_method, 
        conference_status_callback_event: conference_status_callback_event, 
        conference_record: conference_record, 
        conference_trim: conference_trim, 
        recording_channels: recording_channels, 
        recording_status_callback: recording_status_callback, 
        recording_status_callback_method: recording_status_callback_method, 
        conference_recording_status_callback: conference_recording_status_callback, 
        conference_recording_status_callback_method: conference_recording_status_callback_method, 
        region: region, 
        sip_auth_username: sip_auth_username, 
        sip_auth_password: sip_auth_password, 
        dequeue_status_callback_event: dequeue_status_callback_event, 
        post_work_activity_sid: post_work_activity_sid, 
        end_conference_on_customer_exit: end_conference_on_customer_exit, 
        beep_on_customer_entrance: beep_on_customer_entrance, 
        jitter_buffer_size: jitter_buffer_size, 
        if_match: if_match, 
    )
end

#url ⇒ String

Returns The absolute URL of the WorkerReservation resource.

Returns:

  • (String) —

    The absolute URL of the WorkerReservation resource.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/worker/reservation.rb', line 863

def url
    @properties['url']
end

#worker_name ⇒ String

Returns The ‘friendly_name` of the Worker that is reserved.

Returns:

  • (String) —

    The ‘friendly_name` of the Worker that is reserved.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/worker/reservation.rb', line 845

def worker_name
    @properties['worker_name']
end

#worker_sid ⇒ String

Returns The SID of the reserved Worker resource.

Returns:

  • (String) —

    The SID of the reserved Worker resource.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/worker/reservation.rb', line 851

def worker_sid
    @properties['worker_sid']
end

#workspace_sid ⇒ String

Returns The SID of the Workspace that this worker is contained within.

Returns:

  • (String) —

    The SID of the Workspace that this worker is contained within.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/worker/reservation.rb', line 857

def workspace_sid
    @properties['workspace_sid']
end