[
{
visitor_token: 'livechat-demo-checkout',
visitor_label: 'Demo Customer',
visitor_email: 'customer@example.com',
page_url: '/checkout',
locale: 'en',
status: 'open',
messages: [
{
author_type: 'visitor',
body: 'I am trying to finish checkout, but the payment button keeps spinning.',
read_at: true
},
{
author_type: 'agent',
agent_id: 'livechat-demo-agent',
agent_label: 'Demo Support',
body: 'Thanks for the details. I am checking the payment logs now.',
read_at: true
},
{ author_type: 'visitor', body: 'The order number is #DEMO-1042.' }
]
},
{
visitor_token: 'livechat-demo-resolved',
visitor_label: 'Demo Admin',
visitor_email: 'admin@example.com',
page_url: '/settings/billing',
locale: 'en',
status: 'resolved',
messages: [
{ author_type: 'visitor', body: 'Where can I download last month\'s invoice?' },
{
author_type: 'agent',
agent_id: 'livechat-demo-agent',
agent_label: 'Demo Support',
body: 'Open Settings, then Billing, then click Download next to the invoice.',
read_at: true
},
{
author_type: 'system',
agent_label: 'Demo Support',
event: 'resolved'
}
]
}
].freeze