Module: Legion::Extensions::ServiceNow::Csm::Runners::Csm

Includes:
Helpers::Lex, Helpers::Client
Included in:
Legion::Extensions::ServiceNow::Client
Defined in:
lib/legion/extensions/service_now/csm/runners/csm.rb

Constant Summary

Constants included from Helpers::Client

Helpers::Client::OAUTH_TOKEN_BUFFER_SECONDS

Instance Method Summary collapse

Methods included from Helpers::Client

#connection, #fetch_oauth2_token, #handle_response

Instance Method Details

#create_csm_case(subject:, account: nil, contact: nil, priority: '4', description: nil) ⇒ Object 



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# File 'lib/legion/extensions/service_now/csm/runners/csm.rb', line 24

def create_csm_case(subject:, account: nil, contact: nil,
                    priority: '4', description: nil, **)
  body = { subject: subject, priority: priority }
  body[:account]     =  if 
  body[:contact]     = contact if contact
  body[:description] = description if description
  resp = post('/api/now/table/sn_customerservice_case', body, **)
  { csm_case: resp.body['result'] }
end

#get_contact(sys_id:) ⇒ Object 



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# File 'lib/legion/extensions/service_now/csm/runners/csm.rb', line 52

def get_contact(sys_id:, **)
  resp = get("/api/now/table/customer_contact/#{sys_id}", {}, **)
  { contact: resp.body['result'] }
end

#get_csm_case(sys_id:) ⇒ Object 



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# File 'lib/legion/extensions/service_now/csm/runners/csm.rb', line 19

def get_csm_case(sys_id:, **)
  resp = get("/api/now/table/sn_customerservice_case/#{sys_id}", {}, **)
  { csm_case: resp.body['result'] }
end

#list_contacts(sysparm_limit: 100, sysparm_offset: 0, account: nil) ⇒ Object 



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# File 'lib/legion/extensions/service_now/csm/runners/csm.rb', line 44

def list_contacts(sysparm_limit: 100, sysparm_offset: 0,
                  account: nil, **)
  params = { sysparm_limit: sysparm_limit, sysparm_offset: sysparm_offset }
  params[:sysparm_query] = "account=#{}" if 
  resp = get('/api/now/table/customer_contact', params, **)
  { contacts: resp.body['result'] }
end

#list_csm_cases(sysparm_limit: 100, sysparm_offset: 0, sysparm_query: nil) ⇒ Object 



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# File 'lib/legion/extensions/service_now/csm/runners/csm.rb', line 11

def list_csm_cases(sysparm_limit: 100, sysparm_offset: 0,
                   sysparm_query: nil, **)
  params = { sysparm_limit: sysparm_limit, sysparm_offset: sysparm_offset }
  params[:sysparm_query] = sysparm_query if sysparm_query
  resp = get('/api/now/table/sn_customerservice_case', params, **)
  { cases: resp.body['result'] }
end

#update_csm_case(sys_id:, state: nil, assigned_to: nil, resolution_notes: nil) ⇒ Object 



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# File 'lib/legion/extensions/service_now/csm/runners/csm.rb', line 34

def update_csm_case(sys_id:, state: nil, assigned_to: nil,
                    resolution_notes: nil, **)
  body = {}
  body[:state]            = state if state
  body[:assigned_to]      = assigned_to if assigned_to
  body[:resolution_notes] = resolution_notes if resolution_notes
  resp = patch("/api/now/table/sn_customerservice_case/#{sys_id}", body, **)
  { csm_case: resp.body['result'] }
end