Module: Legion::Extensions::ServiceNow::Problem::Runners::Problem

Includes:
Helpers::Lex, Helpers::Client
Included in:
Client
Defined in:
lib/legion/extensions/service_now/problem/runners/problem.rb

Instance Method Summary collapse

Methods included from Helpers::Client

#connection, #fetch_oauth2_token, #handle_response

Instance Method Details

#close_problem(sys_id:, fix_notes:, cause_notes: nil) ⇒ Object 



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# File 'lib/legion/extensions/service_now/problem/runners/problem.rb', line 54

def close_problem(sys_id:, fix_notes:, cause_notes: nil, **)
  body = { state: '107', fix_notes: fix_notes }
  body[:cause_notes] = cause_notes if cause_notes
  resp = connection(**).patch("/api/now/table/problem/#{sys_id}", body)
  { problem: resp.body['result'] }
end

#create_problem(short_description:, assignment_group: nil, assigned_to: nil, description: nil, category: nil, subcategory: nil) ⇒ Object 



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# File 'lib/legion/extensions/service_now/problem/runners/problem.rb', line 27

def create_problem(short_description:, assignment_group: nil, assigned_to: nil,
                   description: nil, category: nil, subcategory: nil, **)
  body = { short_description: short_description }
  body[:assignment_group] = assignment_group if assignment_group
  body[:assigned_to]      = assigned_to if assigned_to
  body[:description]      = description if description
  body[:category]         = category if category
  body[:subcategory]      = subcategory if subcategory
  resp = connection(**).post('/api/now/table/problem', body)
  { problem: resp.body['result'] }
end

#delete_problem(sys_id:) ⇒ Object 



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# File 'lib/legion/extensions/service_now/problem/runners/problem.rb', line 61

def delete_problem(sys_id:, **)
  resp = connection(**).delete("/api/now/table/problem/#{sys_id}")
  { deleted: resp.status == 204, sys_id: sys_id }
end

#get_problem(sys_id:, sysparm_fields: nil) ⇒ Object 



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# File 'lib/legion/extensions/service_now/problem/runners/problem.rb', line 20

def get_problem(sys_id:, sysparm_fields: nil, **)
  params = {}
  params[:sysparm_fields] = sysparm_fields if sysparm_fields
  resp = connection(**).get("/api/now/table/problem/#{sys_id}", params)
  { problem: resp.body['result'] }
end

#list_problems(sysparm_limit: 100, sysparm_offset: 0, sysparm_query: nil, sysparm_fields: nil) ⇒ Object 



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# File 'lib/legion/extensions/service_now/problem/runners/problem.rb', line 11

def list_problems(sysparm_limit: 100, sysparm_offset: 0, sysparm_query: nil,
                  sysparm_fields: nil, **)
  params = { sysparm_limit: sysparm_limit, sysparm_offset: sysparm_offset }
  params[:sysparm_query]  = sysparm_query if sysparm_query
  params[:sysparm_fields] = sysparm_fields if sysparm_fields
  resp = connection(**).get('/api/now/table/problem', params)
  { problems: resp.body['result'] }
end

#update_problem(sys_id:, short_description: nil, state: nil, known_error: nil, workaround: nil, fix_notes: nil, assignment_group: nil, assigned_to: nil) ⇒ Object 



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# File 'lib/legion/extensions/service_now/problem/runners/problem.rb', line 39

def update_problem(sys_id:, short_description: nil, state: nil,
                   known_error: nil, workaround: nil, fix_notes: nil,
                   assignment_group: nil, assigned_to: nil, **)
  body = {}
  body[:short_description] = short_description if short_description
  body[:state]             = state if state
  body[:known_error]       = known_error unless known_error.nil?
  body[:workaround]        = workaround if workaround
  body[:fix_notes]         = fix_notes if fix_notes
  body[:assignment_group]  = assignment_group if assignment_group
  body[:assigned_to]       = assigned_to if assigned_to
  resp = connection(**).patch("/api/now/table/problem/#{sys_id}", body)
  { problem: resp.body['result'] }
end