Module: Legion::Extensions::ServiceNow::KnowledgeFeedback::Runners::KnowledgeFeedback

Includes:
Helpers::Lex, Helpers::Client
Included in:
Client
Defined in:
lib/legion/extensions/service_now/knowledge_feedback/runners/knowledge_feedback.rb

Instance Method Summary collapse

Methods included from Helpers::Client

#connection, #fetch_oauth2_token, #handle_response

Instance Method Details

#create_knowledge_feedback(article:, rating:, comments: nil) ⇒ Object 



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# File 'lib/legion/extensions/service_now/knowledge_feedback/runners/knowledge_feedback.rb', line 24

def create_knowledge_feedback(article:, rating:, comments: nil, **)
  body = { article: article, rating: rating }
  body[:comments] = comments if comments
  resp = connection(**).post('/api/now/table/kb_feedback', body)
  { feedback: resp.body['result'] }
end

#get_knowledge_feedback(sys_id:) ⇒ Object 



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# File 'lib/legion/extensions/service_now/knowledge_feedback/runners/knowledge_feedback.rb', line 19

def get_knowledge_feedback(sys_id:, **)
  resp = connection(**).get("/api/now/table/kb_feedback/#{sys_id}")
  { feedback: resp.body['result'] }
end

#list_knowledge_feedback(sysparm_limit: 100, sysparm_offset: 0, article: nil) ⇒ Object 



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# File 'lib/legion/extensions/service_now/knowledge_feedback/runners/knowledge_feedback.rb', line 11

def list_knowledge_feedback(sysparm_limit: 100, sysparm_offset: 0,
                            article: nil, **)
  params = { sysparm_limit: sysparm_limit, sysparm_offset: sysparm_offset }
  params[:sysparm_query] = "article=#{article}" if article
  resp = connection(**).get('/api/now/table/kb_feedback', params)
  { feedback: resp.body['result'] }
end

#list_knowledge_views(article: nil, sysparm_limit: 100) ⇒ Object 



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# File 'lib/legion/extensions/service_now/knowledge_feedback/runners/knowledge_feedback.rb', line 31

def list_knowledge_views(article: nil, sysparm_limit: 100, **)
  params = { sysparm_limit: sysparm_limit }
  params[:sysparm_query] = "article=#{article}" if article
  resp = connection(**).get('/api/now/table/kb_view', params)
  { views: resp.body['result'] }
end