Class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AnswerFeedback

Inherits:
Object
  • Object
show all
Includes:
Google::Apis::Core::Hashable, Google::Apis::Core::JsonObjectSupport
Defined in:
lib/google/apis/contactcenterinsights_v1/classes.rb,
lib/google/apis/contactcenterinsights_v1/representations.rb,
lib/google/apis/contactcenterinsights_v1/representations.rb

Overview

The feedback that the customer has about a certain answer in the conversation.

Instance Attribute Summary collapse

Instance Method Summary collapse

Constructor Details

#initialize(**args) ⇒ GoogleCloudContactcenterinsightsV1alpha1AnswerFeedback

Returns a new instance of GoogleCloudContactcenterinsightsV1alpha1AnswerFeedback.



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10578

def initialize(**args)
   update!(**args)
end

Instance Attribute Details

#clicked ⇒ Boolean Also known as: clicked?

Indicates whether an answer or item was clicked by the human agent. Corresponds to the JSON property clicked

Returns:

  • (Boolean) 


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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10563

def clicked
  @clicked
end

#correctness_level ⇒ String

The correctness level of an answer. Corresponds to the JSON property correctnessLevel

Returns:

  • (String) 


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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10569

def correctness_level
  @correctness_level
end

#displayed ⇒ Boolean Also known as: displayed?

Indicates whether an answer or item was displayed to the human agent in the agent desktop UI. Corresponds to the JSON property displayed

Returns:

  • (Boolean) 


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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10575

def displayed
  @displayed
end

Instance Method Details

#update!(**args) ⇒ Object

Update properties of this object



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10583

def update!(**args)
  @clicked = args[:clicked] if args.key?(:clicked)
  @correctness_level = args[:correctness_level] if args.key?(:correctness_level)
  @displayed = args[:displayed] if args.key?(:displayed)
end