Class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1RuntimeAnnotation

Inherits:
Object
  • Object
show all
Includes:
Google::Apis::Core::Hashable, Google::Apis::Core::JsonObjectSupport
Defined in:
lib/google/apis/contactcenterinsights_v1/classes.rb,
lib/google/apis/contactcenterinsights_v1/representations.rb,
lib/google/apis/contactcenterinsights_v1/representations.rb

Overview

An annotation that was generated during the customer and agent interaction.

Instance Attribute Summary collapse

Instance Method Summary collapse

Constructor Details

#initialize(**args) ⇒ GoogleCloudContactcenterinsightsV1RuntimeAnnotation

Returns a new instance of GoogleCloudContactcenterinsightsV1RuntimeAnnotation.



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10258

def initialize(**args)
   update!(**args)
end

Instance Attribute Details

#annotation_id ⇒ String

The unique identifier of the annotation. Format: projects/project/locations/ location/conversationDatasets/dataset/conversationDataItems/data_item/ conversationAnnotations/annotation Corresponds to the JSON property annotationId

Returns:

  • (String) 


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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10191

def annotation_id
  @annotation_id
end

#answer_feedback ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AnswerFeedback

The feedback that the customer has about a certain answer in the conversation. Corresponds to the JSON property answerFeedback

Returns:



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10196

def answer_feedback
  @answer_feedback
end

#article_suggestion ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ArticleSuggestionData

Agent Assist Article Suggestion data. Corresponds to the JSON property articleSuggestion

Returns:



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10201

def article_suggestion
  @article_suggestion
end

#ces_end_session_annotation ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1CesEndSessionAnnotation

The CES end session annotation. Corresponds to the JSON property cesEndSessionAnnotation

Returns:



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10206

def ces_end_session_annotation
  @ces_end_session_annotation
end

#ces_turn_annotation ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1CesTurnAnnotation

The CES diagnostic information. Corresponds to the JSON property cesTurnAnnotation

Returns:



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10211

def ces_turn_annotation
  @ces_turn_annotation
end

#conversation_summarization_suggestion ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData

Conversation summarization suggestion data. Corresponds to the JSON property conversationSummarizationSuggestion

Returns:



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10216

def conversation_summarization_suggestion
  @conversation_summarization_suggestion
end

#create_time ⇒ String

The time at which this annotation was created. Corresponds to the JSON property createTime

Returns:

  • (String) 


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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10221

def create_time
  @create_time
end

#dialogflow_interaction ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1DialogflowInteractionData

Dialogflow interaction data. Corresponds to the JSON property dialogflowInteraction

Returns:



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10226

def dialogflow_interaction
  @dialogflow_interaction
end

#end_boundary ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AnnotationBoundary

A point in a conversation that marks the start or the end of an annotation. Corresponds to the JSON property endBoundary

Returns:



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10231

def end_boundary
  @end_boundary
end

#faq_answer ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1FaqAnswerData

Agent Assist frequently-asked-question answer data. Corresponds to the JSON property faqAnswer

Returns:



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10236

def faq_answer
  @faq_answer
end

#smart_compose_suggestion ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData

Agent Assist Smart Compose suggestion data. Corresponds to the JSON property smartComposeSuggestion

Returns:



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10241

def smart_compose_suggestion
  @smart_compose_suggestion
end

#smart_reply ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1SmartReplyData

Agent Assist Smart Reply data. Corresponds to the JSON property smartReply

Returns:



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10246

def smart_reply
  @smart_reply
end

#start_boundary ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1AnnotationBoundary

A point in a conversation that marks the start or the end of an annotation. Corresponds to the JSON property startBoundary

Returns:



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10251

def start_boundary
  @start_boundary
end

#user_input ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1RuntimeAnnotationUserInput

Explicit input used for generating the answer Corresponds to the JSON property userInput

Returns:



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10256

def user_input
  @user_input
end

Instance Method Details

#update!(**args) ⇒ Object

Update properties of this object



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# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10263

def update!(**args)
  @annotation_id = args[:annotation_id] if args.key?(:annotation_id)
  @answer_feedback = args[:answer_feedback] if args.key?(:answer_feedback)
  @article_suggestion = args[:article_suggestion] if args.key?(:article_suggestion)
  @ces_end_session_annotation = args[:ces_end_session_annotation] if args.key?(:ces_end_session_annotation)
  @ces_turn_annotation = args[:ces_turn_annotation] if args.key?(:ces_turn_annotation)
  @conversation_summarization_suggestion = args[:conversation_summarization_suggestion] if args.key?(:conversation_summarization_suggestion)
  @create_time = args[:create_time] if args.key?(:create_time)
  @dialogflow_interaction = args[:dialogflow_interaction] if args.key?(:dialogflow_interaction)
  @end_boundary = args[:end_boundary] if args.key?(:end_boundary)
  @faq_answer = args[:faq_answer] if args.key?(:faq_answer)
  @smart_compose_suggestion = args[:smart_compose_suggestion] if args.key?(:smart_compose_suggestion)
  @smart_reply = args[:smart_reply] if args.key?(:smart_reply)
  @start_boundary = args[:start_boundary] if args.key?(:start_boundary)
  @user_input = args[:user_input] if args.key?(:user_input)
end