Class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1AnalysisResultCallAnalysisMetadata

Inherits:
Object
  • Object
show all
Includes:
Google::Apis::Core::Hashable, Google::Apis::Core::JsonObjectSupport
Defined in:
lib/google/apis/contactcenterinsights_v1/classes.rb,
lib/google/apis/contactcenterinsights_v1/representations.rb,
lib/google/apis/contactcenterinsights_v1/representations.rb

Overview

Call-specific metadata created during analysis.

Instance Attribute Summary collapse

Instance Method Summary collapse

Constructor Details

#initialize(**args) ⇒ GoogleCloudContactcenterinsightsV1alpha1AnalysisResultCallAnalysisMetadata

Returns a new instance of GoogleCloudContactcenterinsightsV1alpha1AnalysisResultCallAnalysisMetadata.



10940
10941
10942
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10940

def initialize(**args)
   update!(**args)
end

Instance Attribute Details

#annotations ⇒ Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1CallAnnotation>

A list of call annotations that apply to this call. Corresponds to the JSON property annotations

Returns:



10903
10904
10905
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10903

def annotations
  @annotations
end

#entities ⇒ Hash<String,Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1Entity>

All the entities in the call. Corresponds to the JSON property entities

Returns:



10908
10909
10910
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10908

def entities
  @entities
end

#intents ⇒ Hash<String,Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1Intent>

All the matched intents in the call. Corresponds to the JSON property intents

Returns:



10913
10914
10915
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10913

def intents
  @intents
end

#issue_model_result ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1IssueModelResult

Issue Modeling result on a conversation. Corresponds to the JSON property issueModelResult

Returns:



10918
10919
10920
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10918

def issue_model_result
  @issue_model_result
end

#phrase_matchers ⇒ Hash<String,Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1PhraseMatchData>

All the matched phrase matchers in the call. Corresponds to the JSON property phraseMatchers

Returns:



10923
10924
10925
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10923

def phrase_matchers
  @phrase_matchers
end

#qa_scorecard_results ⇒ Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1QaScorecardResult>

Results of scoring QaScorecards. Corresponds to the JSON property qaScorecardResults

Returns:



10928
10929
10930
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10928

def qa_scorecard_results
  @qa_scorecard_results
end

#sentiments ⇒ Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSentiment>

Overall conversation-level sentiment for each channel of the call. Corresponds to the JSON property sentiments

Returns:



10933
10934
10935
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10933

def sentiments
  @sentiments
end

#silence ⇒ Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSilence

Conversation-level silence data. Corresponds to the JSON property silence

Returns:



10938
10939
10940
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10938

def silence
  @silence
end

Instance Method Details

#update!(**args) ⇒ Object

Update properties of this object



10945
10946
10947
10948
10949
10950
10951
10952
10953
10954
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 10945

def update!(**args)
  @annotations = args[:annotations] if args.key?(:annotations)
  @entities = args[:entities] if args.key?(:entities)
  @intents = args[:intents] if args.key?(:intents)
  @issue_model_result = args[:issue_model_result] if args.key?(:issue_model_result)
  @phrase_matchers = args[:phrase_matchers] if args.key?(:phrase_matchers)
  @qa_scorecard_results = args[:qa_scorecard_results] if args.key?(:qa_scorecard_results)
  @sentiments = args[:sentiments] if args.key?(:sentiments)
  @silence = args[:silence] if args.key?(:silence)
end