Class: Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationQualityMetadata

Inherits:
Object
  • Object
show all
Includes:
Google::Apis::Core::Hashable, Google::Apis::Core::JsonObjectSupport
Defined in:
lib/google/apis/contactcenterinsights_v1/classes.rb,
lib/google/apis/contactcenterinsights_v1/representations.rb,
lib/google/apis/contactcenterinsights_v1/representations.rb

Overview

Conversation metadata related to quality management.

Instance Attribute Summary collapse

Instance Method Summary collapse

Constructor Details

#initialize(**args) ⇒ GoogleCloudContactcenterinsightsV1ConversationQualityMetadata

Returns a new instance of GoogleCloudContactcenterinsightsV1ConversationQualityMetadata.



1943
1944
1945
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1943

def initialize(**args)
   update!(**args)
end

Instance Attribute Details

#agent_info ⇒ Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1ConversationQualityMetadataAgentInfo>

Information about agents involved in the call. Corresponds to the JSON property agentInfo

Returns:



1921
1922
1923
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1921

def agent_info
  @agent_info
end

#customer_satisfaction_rating ⇒ Fixnum

An arbitrary integer value indicating the customer's satisfaction rating. Corresponds to the JSON property customerSatisfactionRating

Returns:

  • (Fixnum) 


1926
1927
1928
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1926

def customer_satisfaction_rating
  @customer_satisfaction_rating
end

#feedback_labels ⇒ Array<Google::Apis::ContactcenterinsightsV1::GoogleCloudContactcenterinsightsV1FeedbackLabel>

Input only. The feedback labels associated with the conversation. Corresponds to the JSON property feedbackLabels

Returns:



1931
1932
1933
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1931

def feedback_labels
  @feedback_labels
end

#menu_path ⇒ String

An arbitrary string value specifying the menu path the customer took. Corresponds to the JSON property menuPath

Returns:

  • (String) 


1936
1937
1938
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1936

def menu_path
  @menu_path
end

#wait_duration ⇒ String

The amount of time the customer waited to connect with an agent. Corresponds to the JSON property waitDuration

Returns:

  • (String) 


1941
1942
1943
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1941

def wait_duration
  @wait_duration
end

Instance Method Details

#update!(**args) ⇒ Object

Update properties of this object



1948
1949
1950
1951
1952
1953
1954
 
# File 'lib/google/apis/contactcenterinsights_v1/classes.rb', line 1948

def update!(**args)
  @agent_info = args[:agent_info] if args.key?(:agent_info)
  @customer_satisfaction_rating = args[:customer_satisfaction_rating] if args.key?(:customer_satisfaction_rating)
  @feedback_labels = args[:feedback_labels] if args.key?(:feedback_labels)
  @menu_path = args[:menu_path] if args.key?(:menu_path)
  @wait_duration = args[:wait_duration] if args.key?(:wait_duration)
end