Class: FlowChat::Intercom::Client

Inherits:
Object
  • Object
show all
Includes:
FlowChat::Instrumentation
Defined in:
lib/flow_chat/intercom/client.rb

Instance Attribute Summary collapse

Class Method Summary collapse

Instance Method Summary collapse

Methods included from FlowChat::Instrumentation

#instrument, instrument, report_api_error

Constructor Details

#initialize(config) ⇒ Client

Returns a new instance of Client.



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# File 'lib/flow_chat/intercom/client.rb', line 35

def initialize(config)
  @config = config
  @intercom = ::Intercom::Client.new(token: @config.access_token)
  FlowChat.logger.info { "Intercom::Client: Initialized Intercom client" }
  FlowChat.logger.debug { "Intercom::Client: API base URL: #{@config.api_base_url}" }
end

Instance Attribute Details

#app_id ⇒ Object

Returns the value of attribute app_id.



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# File 'lib/flow_chat/intercom/client.rb', line 24

def app_id
  @app_id
end

#intercom ⇒ Object (readonly)

Returns the value of attribute intercom.



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# File 'lib/flow_chat/intercom/client.rb', line 23

def intercom
  @intercom
end

Class Method Details

.parse_html(html) ⇒ Object

Convert HTML from Intercom messages to Markdown



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# File 'lib/flow_chat/intercom/client.rb', line 27

def self.parse_html(html)
  ReverseMarkdown.convert(html.to_s).strip.presence || ""
end

Instance Method Details

#build_reply_payload(response, conversation_id) ⇒ Object

Build reply payload for Intercom API This method is exposed so the gateway can use it for simulator mode



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# File 'lib/flow_chat/intercom/client.rb', line 112

def build_reply_payload(response, conversation_id)
  type, content, _ = response

  case type
  when :text
    {
      message_type: "comment",
      type: "admin",
      admin_id: @config.admin_id.to_s,
      body: content.to_s
    }
  when :note
    {
      message_type: "note",
      type: "admin",
      admin_id: @config.admin_id.to_s,
      body: content.to_s
    }
  else
    # Default to comment
    {
      message_type: "comment",
      type: "admin",
      admin_id: @config.admin_id.to_s,
      body: content.to_s
    }
  end
end

#parse_message(html) ⇒ Object 



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# File 'lib/flow_chat/intercom/client.rb', line 31

def parse_message(html)
  self.class.parse_html(html)
end

#send_message(conversation_id, prompt, choices: nil, media: nil) ⇒ Hash

Send a reply to a conversation

Parameters:

  • conversation_id (String) —

    Conversation ID

  • response (Array) —

    FlowChat response array [type, content, options]

Returns:

  • (Hash) —

    API response or nil on error



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# File 'lib/flow_chat/intercom/client.rb', line 46

def send_message(conversation_id, prompt, choices: nil, media: nil)
  FlowChat.logger.info { "Intercom::Client: Sending message to conversation #{conversation_id}" }
  FlowChat.logger.debug { "Intercom::Client: Message content: '#{prompt.to_s.truncate(100)}'" }

  # Use renderer to convert to structured response
  response = FlowChat::Intercom::Renderer.new(prompt, choices: choices, media: media).render
  type, content, _ = response

  result = instrument(Events::MESSAGE_SENT, {
    to: conversation_id,
    message_type: type.to_s,
    content_length: content.to_s.length,
    platform: :intercom
  }) do
    # Determine message type based on response type
    message_type = case type
    when :note
      "note"
    else
      "comment"
    end

    # Send using official gem
    reply = intercom.conversations.reply(
      id: conversation_id,
      type: "admin",
      admin_id: @config.admin_id.to_s,
      message_type: message_type,
      body: content.to_s
    )

    reply.to_hash
  end

  if result
    message_id = result["id"]
    FlowChat.logger.debug { "Intercom::Client: Message sent successfully to conversation #{conversation_id}, message_id: #{message_id}" }
  else
    FlowChat.logger.error { "Intercom::Client: Failed to send message to conversation #{conversation_id}" }
  end

  result
rescue ::Intercom::ResourceNotFound => e
  FlowChat.logger.error { "Intercom::Client: Conversation not found: #{e.message}" }
  report_api_error("Intercom conversation not found", error: e, conversation_id: conversation_id)
  nil
rescue ::Intercom::AuthenticationError => e
  FlowChat.logger.error { "Intercom::Client: Authentication failed - check access token" }
  report_api_error("Intercom authentication failed", error: e, conversation_id: conversation_id)
  raise ConfigurationError, "Invalid Intercom access token"
rescue ::Intercom::RateLimitExceeded
  retry_after = 60
  FlowChat.logger.warn { "Intercom::Client: Rate limit exceeded - retry after #{retry_after}s" }
  raise RateLimitError.new("Intercom API rate limit exceeded", retry_after)
rescue ::Intercom::ServerError => e
  FlowChat.logger.error { "Intercom::Client: Server error: #{e.message}" }
  report_api_error("Intercom server error", error: e, conversation_id: conversation_id)
  nil
rescue => e
  FlowChat.logger.error { "Intercom::Client: API request exception: #{e.class.name}: #{e.message}" }
  report_api_error("Intercom API request exception: #{e.class.name}", error: e, conversation_id: conversation_id)
  nil
end