Class: FlowChat::Intercom::Client

Inherits:
Object
  • Object
show all
Includes:
FlowChat::Instrumentation
Defined in:
lib/flow_chat/intercom/client.rb

Constant Summary

Constants included from FlowChat::Instrumentation

FlowChat::Instrumentation::DELIVERED_MESSAGE_ID_KEY, FlowChat::Instrumentation::DELIVERY_DURATION_KEY

Instance Attribute Summary collapse

Class Method Summary collapse

Instance Method Summary collapse

Methods included from FlowChat::Instrumentation

#elapsed_ms_since, #inbound_message?, #instrument, instrument, #platform_message_id_from, report_api_error, #report_delivery_failure, #report_delivery_success, #report_to_app, #report_to_subscribers

Constructor Details

#initialize(config) ⇒ Client

Returns a new instance of Client.



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# File 'lib/flow_chat/intercom/client.rb', line 32

def initialize(config)
  @config = config
  @intercom = ::Intercom::Client.new(token: @config.access_token)
  FlowChat.logger.info { "Intercom::Client: Initialized Intercom client" }
  FlowChat.logger.debug { "Intercom::Client: API base URL: #{@config.api_base_url}" }
end

Instance Attribute Details

#app_id ⇒ Object

Returns the value of attribute app_id.



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# File 'lib/flow_chat/intercom/client.rb', line 21

def app_id
  @app_id
end

#intercom ⇒ Object (readonly)

Returns the value of attribute intercom.



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# File 'lib/flow_chat/intercom/client.rb', line 20

def intercom
  @intercom
end

Class Method Details

.parse_html(html) ⇒ Object

Convert HTML from Intercom messages to Markdown



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# File 'lib/flow_chat/intercom/client.rb', line 24

def self.parse_html(html)
  ReverseMarkdown.convert(html.to_s).strip.presence || ""
end

Instance Method Details

#build_reply_payload(response, conversation_id) ⇒ Object

Build reply payload for Intercom API This method is exposed so the gateway can use it for simulator mode



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# File 'lib/flow_chat/intercom/client.rb', line 117

def build_reply_payload(response, conversation_id)
  type, content, options = response

  payload = case type
  when :note
    {
      message_type: "note",
      type: "admin",
      admin_id: @config.admin_id.to_s,
      body: content.to_s
    }
  else
    # :text and anything else default to comment
    {
      message_type: "comment",
      type: "admin",
      admin_id: @config.admin_id.to_s,
      body: content.to_s
    }
  end

  payload[:attachment_urls] = options[:attachment_urls] if options[:attachment_urls]
  payload
end

#parse_message(html) ⇒ Object 



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# File 'lib/flow_chat/intercom/client.rb', line 28

def parse_message(html)
  self.class.parse_html(html)
end

#send_message(conversation_id, prompt, choices: nil, media: nil) ⇒ Hash

Send a reply to a conversation

Parameters:

  • conversation_id (String) —

    Conversation ID

  • response (Array) —

    FlowChat response array [type, content, options]

Returns:

  • (Hash) —

    API response or nil on error



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# File 'lib/flow_chat/intercom/client.rb', line 43

def send_message(conversation_id, prompt, choices: nil, media: nil)
  FlowChat.logger.info { "Intercom::Client: Sending message to conversation #{conversation_id}" }
  FlowChat.logger.debug { "Intercom::Client: Message content: '#{prompt.to_s.truncate(100)}'" }

  # Use renderer to convert to structured response
  response = FlowChat::Intercom::Renderer.new(prompt, choices: choices, media: media).render
  type, content, options = response
  attachment_urls = options[:attachment_urls]

  # MESSAGE_SENT is instrumented by the gateway, not here. This wrapped
  # the send in its own instrument block, and ActiveSupport::Notifications
  # publishes a block event once the block returns whatever it returned -
  # so the event fired even when the send had failed and this method was
  # about to answer nil, and fired a second time when the gateway
  # instrumented the same send.
  result = begin
    # Determine message type based on response type
    message_type = case type
    when :note
      "note"
    else
      "comment"
    end

    reply_data = {
      id: conversation_id,
      type: "admin",
      admin_id: @config.admin_id.to_s,
      message_type: message_type,
      body: content.to_s
    }
    reply_data[:attachment_urls] = attachment_urls if attachment_urls

    # Send using official gem
    reply = intercom.conversations.reply(reply_data)

    reply.to_hash
  end

  if result
    message_id = result["id"]
    FlowChat.logger.debug { "Intercom::Client: Message sent successfully to conversation #{conversation_id}, message_id: #{message_id}" }
  else
    FlowChat.logger.error { "Intercom::Client: Failed to send message to conversation #{conversation_id}" }
  end

  result
rescue ::Intercom::ResourceNotFound => e
  FlowChat.logger.error { "Intercom::Client: Conversation not found: #{e.message}" }
  report_api_error("Intercom conversation not found", error: e, error_type: "resource_not_found",
    conversation_id: conversation_id)
  nil
rescue ::Intercom::AuthenticationError => e
  FlowChat.logger.error { "Intercom::Client: Authentication failed - check access token" }
  report_api_error("Intercom authentication failed", error: e, error_type: "authentication",
    conversation_id: conversation_id)
  raise ConfigurationError, "Invalid Intercom access token"
rescue ::Intercom::RateLimitExceeded
  retry_after = 60
  FlowChat.logger.warn { "Intercom::Client: Rate limit exceeded - retry after #{retry_after}s" }
  raise RateLimitError.new("Intercom API rate limit exceeded", retry_after)
rescue ::Intercom::ServerError => e
  FlowChat.logger.error { "Intercom::Client: Server error: #{e.message}" }
  report_api_error("Intercom server error", error: e, error_type: "server_error",
    conversation_id: conversation_id)
  nil
rescue => e
  FlowChat.logger.error { "Intercom::Client: API request exception: #{e.class.name}: #{e.message}" }
  report_api_error("Intercom API request exception: #{e.class.name}", error: e, conversation_id: conversation_id)
  nil
end