Class: Floe::ServiceNow::Incident

Inherits:
Methods
  • Object
show all
Defined in:
lib/floe/servicenow/incident.rb

Class Method Summary collapse

Class Method Details

.close_incident(params, secrets, context) ⇒ Object 



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# File 'lib/floe/servicenow/incident.rb', line 71

def self.close_incident(params, secrets, context)
  params['attributes'] ||= {}
  params['attributes']['state'] = '7' # state enum 7 is closed
  params['attributes']['resolution_code'] = params.delete('close_code') if params['close_code']
  params['attributes']['resolution_notes'] = params.delete('close_notes') if params['close_notes']

  update_incident(params, secrets, context)
end

.create_incident(params, secrets, _context) ⇒ Object

Create a new incident in ServiceNow



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# File 'lib/floe/servicenow/incident.rb', line 9

def self.create_incident(params, secrets, _context)
  error   = verify_credentials(secrets)
  error ||= verify_create_params(params)
  return ServiceNow.error!({}, :cause => error) if error

  http_params = build_http_params(
    "POST",
    "/api/now/table/incident",
    params,
    secrets,
    :body => params.except("instance_id")
  )

  http_request(http_params, {}, {})
end

.get_incident(params, secrets, _context) ⇒ Object

Get an incident by sys_id



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# File 'lib/floe/servicenow/incident.rb', line 26

def self.get_incident(params, secrets, _context)
  error   = verify_credentials(secrets)
  error ||= verify_get_params(params)
  return ServiceNow.error!({}, :cause => error) if error

  sys_id = params["sys_id"]

  http_params = build_http_params(
    "GET",
    "/api/now/table/incident/#{sys_id}",
    params,
    secrets
  )

  http_request(http_params, {}, {})
end

.query_incidents(params, secrets, _context) ⇒ Object

Query incidents with optional filters



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# File 'lib/floe/servicenow/incident.rb', line 81

def self.query_incidents(params, secrets, _context)
  error   = verify_credentials(secrets)
  error ||= verify_instance_id(params)
  return ServiceNow.error!({}, :cause => error) if error

  query_params = {}
  query_params["sysparm_query"] = params["query"] if params["query"]
  query_params["sysparm_limit"] = params["limit"] if params["limit"]
  query_params["sysparm_offset"] = params["offset"] if params["offset"]
  query_params["sysparm_fields"] = params["fields"] if params["fields"]

  http_params = build_http_params(
    "GET",
    "/api/now/table/incident",
    params,
    secrets,
    :query => query_params
  )

  http_request(http_params, {}, {})
end

.resolve_incident(params, secrets, context) ⇒ Object 



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# File 'lib/floe/servicenow/incident.rb', line 62

def self.resolve_incident(params, secrets, context)
  params['attributes'] ||= {}
  params['attributes']['state'] = '6' # state enum 6 is resolved
  params['attributes']['resolution_code'] = params.delete('close_code') if params['close_code']
  params['attributes']['resolution_notes'] = params.delete('close_notes') if params['close_notes']

  update_incident(params, secrets, context)
end

.update_incident(params, secrets, _context) ⇒ Object

Update an existing incident



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# File 'lib/floe/servicenow/incident.rb', line 44

def self.update_incident(params, secrets, _context)
  error   = verify_credentials(secrets)
  error ||= verify_update_params(params)
  return ServiceNow.error!({}, :cause => error) if error

  sys_id = params["sys_id"]

  http_params = build_http_params(
    "PATCH",
    "/api/now/table/incident/#{sys_id}",
    params,
    secrets,
    :body => params.except("sys_id", "instance_id")
  )

  http_request(http_params, {}, {})
end