Class: Aws::Connect::Types::CaseSlaConfiguration

Inherits:

Struct

• Object
• Struct
• Aws::Connect::Types::CaseSlaConfiguration

Includes:

Structure

Defined in:

lib/aws-sdk-connect/types.rb

Overview

The SLA configuration for Case SlaAssignmentType.

See Also:

• AWS API Documentation

Constant Summary

SENSITIVE =

[]

Instance Attribute Summary

• #field_id ⇒ String

  Unique identifier of a Case field.

• #name ⇒ String

  Name of an SLA.

• #target_field_values ⇒ Array<Types::FieldValueUnion>

  Represents a list of target field values for the fieldId specified in CaseSlaConfiguration.

• #target_sla_minutes ⇒ Integer

  Target duration in minutes within which an SLA should be completed.

• #type ⇒ String

  Type of SLA for Case SlaAssignmentType.

Instance Attribute Details

#field_id ⇒ String

Unique identifier of a Case field.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 3198

class CaseSlaConfiguration < Struct.new(
  :name,
  :type,
  :field_id,
  :target_field_values,
  :target_sla_minutes)
  SENSITIVE = []
  include Aws::Structure
end

#name ⇒ String

Name of an SLA.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 3198

class CaseSlaConfiguration < Struct.new(
  :name,
  :type,
  :field_id,
  :target_field_values,
  :target_sla_minutes)
  SENSITIVE = []
  include Aws::Structure
end

#target_field_values ⇒ Array<Types::FieldValueUnion>

Represents a list of target field values for the fieldId specified in CaseSlaConfiguration. The SLA is considered met if any one of these target field values matches the actual field value.

Returns:

• (Array<Types::FieldValueUnion>)

# File 'lib/aws-sdk-connect/types.rb', line 3198

class CaseSlaConfiguration < Struct.new(
  :name,
  :type,
  :field_id,
  :target_field_values,
  :target_sla_minutes)
  SENSITIVE = []
  include Aws::Structure
end

#target_sla_minutes ⇒ Integer

Target duration in minutes within which an SLA should be completed.

Returns:

• (Integer)

# File 'lib/aws-sdk-connect/types.rb', line 3198

class CaseSlaConfiguration < Struct.new(
  :name,
  :type,
  :field_id,
  :target_field_values,
  :target_sla_minutes)
  SENSITIVE = []
  include Aws::Structure
end

#type ⇒ String

Type of SLA for Case SlaAssignmentType.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 3198

class CaseSlaConfiguration < Struct.new(
  :name,
  :type,
  :field_id,
  :target_field_values,
  :target_sla_minutes)
  SENSITIVE = []
  include Aws::Structure
end