Class: Aws::Connect::Types::AgentInfo

Inherits:
Struct
  • Object
show all
Includes:
Structure
Defined in:
lib/aws-sdk-connect/types.rb

Overview

Information about the agent who accepted the contact.

See Also:

Constant Summary collapse

SENSITIVE = 
[]

Instance Attribute Summary collapse

Instance Attribute Details

#accepted_by_agent_timestamp ⇒ Time

The timestamp when the contact was accepted by the agent.

Returns:

  • (Time) 


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# File 'lib/aws-sdk-connect/types.rb', line 379

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode,
  :active_region)
  SENSITIVE = []
  include Aws::Structure
end

#active_region ⇒ String

The Region where the agent was active when they handled the contact. For Amazon Connect Global Resiliency instances enabled for global routing, this indicates the Region in which the agent's session was established at the time of the contact.

Returns:

  • (String) 


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# File 'lib/aws-sdk-connect/types.rb', line 379

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode,
  :active_region)
  SENSITIVE = []
  include Aws::Structure
end

#after_contact_work_duration ⇒ Integer

The difference in time, in whole seconds, between AfterContactWorkStartTimestamp and AfterContactWorkEndTimestamp.

Returns:

  • (Integer) 


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# File 'lib/aws-sdk-connect/types.rb', line 379

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode,
  :active_region)
  SENSITIVE = []
  include Aws::Structure
end

#after_contact_work_end_timestamp ⇒ Time

The date and time when the agent ended After Contact Work for the contact, in UTC time. In cases when agent finishes doing AfterContactWork for chat contacts and switches their activity status to offline or equivalent without clearing the contact in CCP, discrepancies may be noticed for AfterContactWorkEndTimestamp.

Returns:

  • (Time) 


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# File 'lib/aws-sdk-connect/types.rb', line 379

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode,
  :active_region)
  SENSITIVE = []
  include Aws::Structure
end

#after_contact_work_start_timestamp ⇒ Time

The date and time when the agent started doing After Contact Work for the contact, in UTC time.

Returns:

  • (Time) 


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# File 'lib/aws-sdk-connect/types.rb', line 379

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode,
  :active_region)
  SENSITIVE = []
  include Aws::Structure
end

#agent_initiated_hold_duration ⇒ Integer

The total hold duration in seconds initiated by the agent.

Returns:

  • (Integer) 


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# File 'lib/aws-sdk-connect/types.rb', line 379

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode,
  :active_region)
  SENSITIVE = []
  include Aws::Structure
end

#agent_pause_duration_in_seconds ⇒ Integer

Agent pause duration for a contact in seconds.

Returns:

  • (Integer) 


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# File 'lib/aws-sdk-connect/types.rb', line 379

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode,
  :active_region)
  SENSITIVE = []
  include Aws::Structure
end

#capabilities ⇒ Types::ParticipantCapabilities

The configuration for the allowed video and screen sharing capabilities for participants present over the call. For more information, see Set up in-app, web, video calling, and screen sharing capabilities in the Connect Customer Administrator Guide.

Returns:



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# File 'lib/aws-sdk-connect/types.rb', line 379

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode,
  :active_region)
  SENSITIVE = []
  include Aws::Structure
end

#connected_to_agent_timestamp ⇒ Time

The timestamp when the contact was connected to the agent.

Returns:

  • (Time) 


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# File 'lib/aws-sdk-connect/types.rb', line 379

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode,
  :active_region)
  SENSITIVE = []
  include Aws::Structure
end

#device_info ⇒ Types::DeviceInfo

Information regarding Agent’s device.

Returns:



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# File 'lib/aws-sdk-connect/types.rb', line 379

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode,
  :active_region)
  SENSITIVE = []
  include Aws::Structure
end

#hierarchy_groups ⇒ Types::HierarchyGroups

The agent hierarchy groups for the agent.

Returns:



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# File 'lib/aws-sdk-connect/types.rb', line 379

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode,
  :active_region)
  SENSITIVE = []
  include Aws::Structure
end

#id ⇒ String

The identifier of the agent who accepted the contact.

Returns:

  • (String) 


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# File 'lib/aws-sdk-connect/types.rb', line 379

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode,
  :active_region)
  SENSITIVE = []
  include Aws::Structure
end

#preview_end_timestamp ⇒ Time

The timestamp when the agent finished previewing the contact.

Returns:

  • (Time) 


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# File 'lib/aws-sdk-connect/types.rb', line 379

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode,
  :active_region)
  SENSITIVE = []
  include Aws::Structure
end

#state_transitions ⇒ Array<Types::StateTransition>

List of StateTransition for a supervisor.

Returns:



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# File 'lib/aws-sdk-connect/types.rb', line 379

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode,
  :active_region)
  SENSITIVE = []
  include Aws::Structure
end

#voice_enhancement_mode ⇒ String

The voice enhancement mode used by the agent as the call is ending. Valid values: VOICE_ISOLATION | NOISE_SUPPRESSION | NONE. A value of null indicates this mode has not yet been set for this user.

Returns:

  • (String) 


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# File 'lib/aws-sdk-connect/types.rb', line 379

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode,
  :active_region)
  SENSITIVE = []
  include Aws::Structure
end