Class: Aws::Connect::Types::RoutingCriteria

Inherits:

Struct

• Object
• Struct
• Aws::Connect::Types::RoutingCriteria

Includes:

Structure

Defined in:

lib/aws-sdk-connect/types.rb

Overview

Latest routing criteria on the contact.

See Also:

• AWS API Documentation

Constant Summary

SENSITIVE =

[]

Instance Attribute Summary

• #activation_timestamp ⇒ Time

  The timestamp indicating when the routing criteria is set to active.

• #index ⇒ Integer

  Information about the index of the routing criteria.

• #steps ⇒ Array<Types::Step>

  List of routing steps.

Instance Attribute Details

#activation_timestamp ⇒ Time

The timestamp indicating when the routing criteria is set to active. A routing criteria is activated when contact is transferred to a queue. ActivationTimestamp will be set on routing criteria for contacts in agent queue even though Routing criteria is never activated for contacts in agent queue.

Returns:

• (Time)

# File 'lib/aws-sdk-connect/types.rb', line 29408

class RoutingCriteria < Struct.new(
  :steps,
  :activation_timestamp,
  :index)
  SENSITIVE = []
  include Aws::Structure
end

#index ⇒ Integer

Information about the index of the routing criteria.

Returns:

• (Integer)

# File 'lib/aws-sdk-connect/types.rb', line 29408

class RoutingCriteria < Struct.new(
  :steps,
  :activation_timestamp,
  :index)
  SENSITIVE = []
  include Aws::Structure
end

#steps ⇒ Array<Types::Step>

List of routing steps. When Connect Customer does not find an available agent meeting the requirements in a step for a given step duration, the routing criteria will move on to the next step sequentially until a join is completed with an agent. When all steps are exhausted, the contact will be offered to any agent in the queue.

Returns:

• (Array<Types::Step>)

# File 'lib/aws-sdk-connect/types.rb', line 29408

class RoutingCriteria < Struct.new(
  :steps,
  :activation_timestamp,
  :index)
  SENSITIVE = []
  include Aws::Structure
end