Class: Aws::Connect::Types::CreateRoutingProfileRequest

Inherits:

Struct

• Object
• Struct
• Aws::Connect::Types::CreateRoutingProfileRequest

Includes:

Structure

Defined in:

lib/aws-sdk-connect/types.rb

Overview

See Also:

• AWS API Documentation

Constant Summary

SENSITIVE =

[]

Instance Attribute Summary

• #agent_availability_timer ⇒ String

  Whether agents with this routing profile will have their routing order calculated based on longest idle time or time since their last inbound contact.

• #default_outbound_queue_id ⇒ String

  The default outbound queue for the routing profile.

• #description ⇒ String

  Description of the routing profile.

• #instance_id ⇒ String

  The identifier of the Connect Customer instance.

• #manual_assignment_queue_configs ⇒ Array<Types::RoutingProfileManualAssignmentQueueConfig>

  The manual assignment queues associated with the routing profile.

• #media_concurrencies ⇒ Array<Types::MediaConcurrency>

  The channels that agents can handle in the Contact Control Panel (CCP) for this routing profile.

• #name ⇒ String

  The name of the routing profile.

• #queue_configs ⇒ Array<Types::RoutingProfileQueueConfig>

  The inbound queues associated with the routing profile.

• #tags ⇒ Hash<String,String>

  The tags used to organize, track, or control access for this resource.

Instance Attribute Details

#agent_availability_timer ⇒ String

Whether agents with this routing profile will have their routing order calculated based on longest idle time or time since their last inbound contact.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 7285

class CreateRoutingProfileRequest < Struct.new(
  :instance_id,
  :name,
  :description,
  :default_outbound_queue_id,
  :queue_configs,
  :manual_assignment_queue_configs,
  :media_concurrencies,
  :tags,
  :agent_availability_timer)
  SENSITIVE = []
  include Aws::Structure
end

#default_outbound_queue_id ⇒ String

The default outbound queue for the routing profile.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 7285

class CreateRoutingProfileRequest < Struct.new(
  :instance_id,
  :name,
  :description,
  :default_outbound_queue_id,
  :queue_configs,
  :manual_assignment_queue_configs,
  :media_concurrencies,
  :tags,
  :agent_availability_timer)
  SENSITIVE = []
  include Aws::Structure
end

#description ⇒ String

Description of the routing profile. Must not be more than 250 characters.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 7285

class CreateRoutingProfileRequest < Struct.new(
  :instance_id,
  :name,
  :description,
  :default_outbound_queue_id,
  :queue_configs,
  :manual_assignment_queue_configs,
  :media_concurrencies,
  :tags,
  :agent_availability_timer)
  SENSITIVE = []
  include Aws::Structure
end

#instance_id ⇒ String

The identifier of the Connect Customer instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 7285

class CreateRoutingProfileRequest < Struct.new(
  :instance_id,
  :name,
  :description,
  :default_outbound_queue_id,
  :queue_configs,
  :manual_assignment_queue_configs,
  :media_concurrencies,
  :tags,
  :agent_availability_timer)
  SENSITIVE = []
  include Aws::Structure
end

#manual_assignment_queue_configs ⇒ Array<Types::RoutingProfileManualAssignmentQueueConfig>

The manual assignment queues associated with the routing profile. If no queue is added, agents and supervisors can't pick or assign any contacts from this routing profile. The limit of 10 array members applies to the maximum number of RoutingProfileManualAssignmentQueueConfig objects that can be passed during a CreateRoutingProfile API request. It is different from the quota of 50 queues per routing profile per instance that is listed in Connect Customer service quotas.

For voice contacts, manual assignment supports only agent-first callback contacts. Chat, email, and task contacts are fully supported.

Returns:

• (Array<Types::RoutingProfileManualAssignmentQueueConfig>)

# File 'lib/aws-sdk-connect/types.rb', line 7285

class CreateRoutingProfileRequest < Struct.new(
  :instance_id,
  :name,
  :description,
  :default_outbound_queue_id,
  :queue_configs,
  :manual_assignment_queue_configs,
  :media_concurrencies,
  :tags,
  :agent_availability_timer)
  SENSITIVE = []
  include Aws::Structure
end

#media_concurrencies ⇒ Array<Types::MediaConcurrency>

The channels that agents can handle in the Contact Control Panel (CCP) for this routing profile.

Returns:

• (Array<Types::MediaConcurrency>)

# File 'lib/aws-sdk-connect/types.rb', line 7285

class CreateRoutingProfileRequest < Struct.new(
  :instance_id,
  :name,
  :description,
  :default_outbound_queue_id,
  :queue_configs,
  :manual_assignment_queue_configs,
  :media_concurrencies,
  :tags,
  :agent_availability_timer)
  SENSITIVE = []
  include Aws::Structure
end

#name ⇒ String

The name of the routing profile. Must not be more than 127 characters.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 7285

class CreateRoutingProfileRequest < Struct.new(
  :instance_id,
  :name,
  :description,
  :default_outbound_queue_id,
  :queue_configs,
  :manual_assignment_queue_configs,
  :media_concurrencies,
  :tags,
  :agent_availability_timer)
  SENSITIVE = []
  include Aws::Structure
end

#queue_configs ⇒ Array<Types::RoutingProfileQueueConfig>

The inbound queues associated with the routing profile. If no queue is added, the agent can make only outbound calls.

The limit of 10 array members applies to the maximum number of RoutingProfileQueueConfig objects that can be passed during a CreateRoutingProfile API request. It is different from the quota of 50 queues per routing profile per instance that is listed in Connect Customer service quotas.

Returns:

• (Array<Types::RoutingProfileQueueConfig>)

# File 'lib/aws-sdk-connect/types.rb', line 7285

class CreateRoutingProfileRequest < Struct.new(
  :instance_id,
  :name,
  :description,
  :default_outbound_queue_id,
  :queue_configs,
  :manual_assignment_queue_configs,
  :media_concurrencies,
  :tags,
  :agent_availability_timer)
  SENSITIVE = []
  include Aws::Structure
end

#tags ⇒ Hash<String,String>

The tags used to organize, track, or control access for this resource. For example, { "Tags": "key2":"value2" }.

Returns:

• (Hash<String,String>)

# File 'lib/aws-sdk-connect/types.rb', line 7285

class CreateRoutingProfileRequest < Struct.new(
  :instance_id,
  :name,
  :description,
  :default_outbound_queue_id,
  :queue_configs,
  :manual_assignment_queue_configs,
  :media_concurrencies,
  :tags,
  :agent_availability_timer)
  SENSITIVE = []
  include Aws::Structure
end