Class: Aws::Connect::Types::EvaluationSearchMetadata

Inherits:

Struct

• Object
• Struct
• Aws::Connect::Types::EvaluationSearchMetadata

Includes:

Structure

Defined in:

lib/aws-sdk-connect/types.rb

Overview

Metadata information about an evaluation search.

See Also:

• AWS API Documentation

Constant Summary

SENSITIVE =

[]

Instance Attribute Summary

• #acknowledged_by ⇒ String

  The agent who acknowledged the evaluation.

• #acknowledged_time ⇒ Time

  When the evaluation was acknowledged by the agent.

• #acknowledger_comment ⇒ String

  The comment from the agent when they acknowledged the evaluation.

• #auto_evaluation_enabled ⇒ Boolean

  Whether auto-evaluation is enabled.

• #auto_evaluation_status ⇒ String

  The status of the contact auto evaluation.

• #calibration_session_id ⇒ String

  The calibration session ID that this evaluation belongs to.

• #contact_agent_id ⇒ String

  The unique ID of the agent who handled the contact.

• #contact_id ⇒ String

  The identifier of the contact in this instance of Connect Customer.

• #contact_participant_id ⇒ String

  Identifier for a contact participant in the evaluation.

• #contact_participant_role ⇒ String

  Role of a contact participant in the evaluation.

• #earned_points ⇒ Integer

  The points earned for the evaluation.

• #evaluator_arn ⇒ String

  The Amazon Resource Name (ARN) of the person who evaluated the contact.

• #max_base_point ⇒ Integer

  The maximum base points possible for the evaluation.

• #performance_category ⇒ String

  The performance category for the evaluation score.

• #review_id ⇒ String

  Identifier for the review.

• #sampling_job_id ⇒ String

  Identifier of the sampling job.

• #score_automatic_fail ⇒ Boolean

  The flag that marks the item as automatic fail.

• #score_not_applicable ⇒ Boolean

  The flag to mark the item as not applicable for scoring.

• #score_percentage ⇒ Float

  The total evaluation score expressed as a percentage.

Instance Attribute Details

#acknowledged_by ⇒ String

The agent who acknowledged the evaluation.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 14797

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#acknowledged_time ⇒ Time

When the evaluation was acknowledged by the agent.

Returns:

• (Time)

# File 'lib/aws-sdk-connect/types.rb', line 14797

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#acknowledger_comment ⇒ String

The comment from the agent when they acknowledged the evaluation.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 14797

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#auto_evaluation_enabled ⇒ Boolean

Whether auto-evaluation is enabled.

Returns:

• (Boolean)

# File 'lib/aws-sdk-connect/types.rb', line 14797

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#auto_evaluation_status ⇒ String

The status of the contact auto evaluation.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 14797

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#calibration_session_id ⇒ String

The calibration session ID that this evaluation belongs to.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 14797

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#contact_agent_id ⇒ String

The unique ID of the agent who handled the contact.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 14797

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#contact_id ⇒ String

The identifier of the contact in this instance of Connect Customer.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 14797

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#contact_participant_id ⇒ String

Identifier for a contact participant in the evaluation.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 14797

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#contact_participant_role ⇒ String

Role of a contact participant in the evaluation.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 14797

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#earned_points ⇒ Integer

The points earned for the evaluation.

Returns:

• (Integer)

# File 'lib/aws-sdk-connect/types.rb', line 14797

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#evaluator_arn ⇒ String

The Amazon Resource Name (ARN) of the person who evaluated the contact.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 14797

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#max_base_point ⇒ Integer

The maximum base points possible for the evaluation.

Returns:

• (Integer)

# File 'lib/aws-sdk-connect/types.rb', line 14797

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#performance_category ⇒ String

The performance category for the evaluation score.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 14797

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#review_id ⇒ String

Identifier for the review.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 14797

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#sampling_job_id ⇒ String

Identifier of the sampling job.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 14797

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#score_automatic_fail ⇒ Boolean

The flag that marks the item as automatic fail. If the item or a child item gets an automatic fail answer, this flag is true.

Returns:

• (Boolean)

# File 'lib/aws-sdk-connect/types.rb', line 14797

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#score_not_applicable ⇒ Boolean

The flag to mark the item as not applicable for scoring.

Returns:

• (Boolean)

# File 'lib/aws-sdk-connect/types.rb', line 14797

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end

#score_percentage ⇒ Float

The total evaluation score expressed as a percentage.

Returns:

• (Float)

# File 'lib/aws-sdk-connect/types.rb', line 14797

class EvaluationSearchMetadata < Struct.new(
  :contact_id,
  :evaluator_arn,
  :contact_agent_id,
  :calibration_session_id,
  :score_percentage,
  :score_automatic_fail,
  :score_not_applicable,
  :auto_evaluation_enabled,
  :auto_evaluation_status,
  :acknowledged_time,
  :acknowledged_by,
  :acknowledger_comment,
  :sampling_job_id,
  :review_id,
  :contact_participant_role,
  :contact_participant_id,
  :earned_points,
  :max_base_point,
  :performance_category)
  SENSITIVE = []
  include Aws::Structure
end