Class: Aws::Connect::Types::ContactSearchSummary

Inherits:

Struct

• Object
• Struct
• Aws::Connect::Types::ContactSearchSummary

Includes:

Structure

Defined in:

lib/aws-sdk-connect/types.rb

Overview

Information of returned contact.

See Also:

• AWS API Documentation

Constant Summary

SENSITIVE =

[:segment_attributes, :name]

Instance Attribute Summary

• #agent_info ⇒ Types::ContactSearchSummaryAgentInfo

  Information about the agent who accepted the contact.

• #ai_agent_info ⇒ Array<Types::ContactSearchSummaryAiAgentInfo>

  Information about the AI agents involved in the contact.

• #arn ⇒ String

  The Amazon Resource Name (ARN) of the contact.

• #channel ⇒ String

  How the contact reached your contact center.

• #disconnect_timestamp ⇒ Time

  The timestamp when the customer endpoint disconnected from Connect Customer.

• #global_resiliency_metadata ⇒ Types::GlobalResiliencyMetadata

  Additional routing information for contacts created in ACGR instances.

• #id ⇒ String

  The identifier of the contact summary.

• #initial_contact_id ⇒ String

  If this contact is related to other contacts, this is the ID of the initial contact.

• #initiation_method ⇒ String

  Indicates how the contact was initiated.

• #initiation_timestamp ⇒ Time

  The date and time this contact was initiated, in UTC time.

• #name ⇒ String

  Indicates name of the contact.

• #previous_contact_id ⇒ String

  If this contact is not the first contact, this is the ID of the previous contact.

• #queue_info ⇒ Types::ContactSearchSummaryQueueInfo

  If this contact was queued, this contains information about the queue.

• #routing_criteria ⇒ Types::RoutingCriteria

  Latest routing criteria on the contact.

• #scheduled_timestamp ⇒ Time

  The timestamp, in Unix epoch time format, at which to start running the inbound flow.

• #segment_attributes ⇒ Hash<String,Types::ContactSearchSummarySegmentAttributeValue>

  Set of segment attributes for a contact.

• #tags ⇒ Hash<String,String>

  Tags associated with the contact.

Instance Attribute Details

#agent_info ⇒ Types::ContactSearchSummaryAgentInfo

Information about the agent who accepted the contact.

Returns:

• (Types::ContactSearchSummaryAgentInfo)

# File 'lib/aws-sdk-connect/types.rb', line 5011

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#ai_agent_info ⇒ Array<Types::ContactSearchSummaryAiAgentInfo>

Information about the AI agents involved in the contact.

Returns:

• (Array<Types::ContactSearchSummaryAiAgentInfo>)

# File 'lib/aws-sdk-connect/types.rb', line 5011

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#arn ⇒ String

The Amazon Resource Name (ARN) of the contact.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 5011

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#channel ⇒ String

How the contact reached your contact center.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 5011

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#disconnect_timestamp ⇒ Time

The timestamp when the customer endpoint disconnected from Connect Customer.

Returns:

• (Time)

# File 'lib/aws-sdk-connect/types.rb', line 5011

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#global_resiliency_metadata ⇒ Types::GlobalResiliencyMetadata

Additional routing information for contacts created in ACGR instances.

Returns:

• (Types::GlobalResiliencyMetadata)

# File 'lib/aws-sdk-connect/types.rb', line 5011

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#id ⇒ String

The identifier of the contact summary.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 5011

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#initial_contact_id ⇒ String

If this contact is related to other contacts, this is the ID of the initial contact.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 5011

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#initiation_method ⇒ String

Indicates how the contact was initiated.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 5011

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#initiation_timestamp ⇒ Time

The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.

Returns:

• (Time)

# File 'lib/aws-sdk-connect/types.rb', line 5011

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#name ⇒ String

Indicates name of the contact.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 5011

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#previous_contact_id ⇒ String

If this contact is not the first contact, this is the ID of the previous contact.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 5011

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#queue_info ⇒ Types::ContactSearchSummaryQueueInfo

If this contact was queued, this contains information about the queue.

Returns:

• (Types::ContactSearchSummaryQueueInfo)

# File 'lib/aws-sdk-connect/types.rb', line 5011

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#routing_criteria ⇒ Types::RoutingCriteria

Latest routing criteria on the contact.

Returns:

• (Types::RoutingCriteria)

# File 'lib/aws-sdk-connect/types.rb', line 5011

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#scheduled_timestamp ⇒ Time

The timestamp, in Unix epoch time format, at which to start running the inbound flow.

Returns:

• (Time)

# File 'lib/aws-sdk-connect/types.rb', line 5011

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#segment_attributes ⇒ Hash<String,Types::ContactSearchSummarySegmentAttributeValue>

Set of segment attributes for a contact.

Returns:

• (Hash<String,Types::ContactSearchSummarySegmentAttributeValue>)

# File 'lib/aws-sdk-connect/types.rb', line 5011

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end

#tags ⇒ Hash<String,String>

Tags associated with the contact. This contains both Amazon Web Services generated and user-defined tags.

Returns:

• (Hash<String,String>)

# File 'lib/aws-sdk-connect/types.rb', line 5011

class ContactSearchSummary < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :initiation_method,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :scheduled_timestamp,
  :segment_attributes,
  :name,
  :routing_criteria,
  :tags,
  :global_resiliency_metadata,
  :ai_agent_info)
  SENSITIVE = [:segment_attributes, :name]
  include Aws::Structure
end