Class: Aws::Connect::Types::UpdateContactRoutingDataRequest

Inherits:

Struct

• Object
• Struct
• Aws::Connect::Types::UpdateContactRoutingDataRequest

Includes:

Structure

Defined in:

lib/aws-sdk-connect/types.rb

Overview

See Also:

• AWS API Documentation

Constant Summary

SENSITIVE =

[]

Instance Attribute Summary

• #contact_id ⇒ String

  The identifier of the contact in this instance of Connect Customer.

• #instance_id ⇒ String

  The identifier of the Connect Customer instance.

• #queue_priority ⇒ Integer

  Priority of the contact in the queue.

• #queue_time_adjustment_seconds ⇒ Integer

  The number of seconds to add or subtract from the contact's routing age.

• #routing_criteria ⇒ Types::RoutingCriteriaInput

  Updates the routing criteria on the contact.

Instance Attribute Details

#contact_id ⇒ String

The identifier of the contact in this instance of Connect Customer.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 35684

class UpdateContactRoutingDataRequest < Struct.new(
  :instance_id,
  :contact_id,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :routing_criteria)
  SENSITIVE = []
  include Aws::Structure
end

#instance_id ⇒ String

The identifier of the Connect Customer instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 35684

class UpdateContactRoutingDataRequest < Struct.new(
  :instance_id,
  :contact_id,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :routing_criteria)
  SENSITIVE = []
  include Aws::Structure
end

#queue_priority ⇒ Integer

Priority of the contact in the queue. The default priority for new contacts is 5. You can raise the priority of a contact compared to other contacts in the queue by assigning them a higher priority, such as 1 or 2.

Returns:

• (Integer)

# File 'lib/aws-sdk-connect/types.rb', line 35684

class UpdateContactRoutingDataRequest < Struct.new(
  :instance_id,
  :contact_id,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :routing_criteria)
  SENSITIVE = []
  include Aws::Structure
end

#queue_time_adjustment_seconds ⇒ Integer

The number of seconds to add or subtract from the contact's routing age. Contacts are routed to agents on a first-come, first-serve basis. This means that changing their amount of time in queue compared to others also changes their position in queue.

Returns:

• (Integer)

# File 'lib/aws-sdk-connect/types.rb', line 35684

class UpdateContactRoutingDataRequest < Struct.new(
  :instance_id,
  :contact_id,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :routing_criteria)
  SENSITIVE = []
  include Aws::Structure
end

#routing_criteria ⇒ Types::RoutingCriteriaInput

Updates the routing criteria on the contact. These properties can be used to change how a contact is routed within the queue.

Returns:

• (Types::RoutingCriteriaInput)

# File 'lib/aws-sdk-connect/types.rb', line 35684

class UpdateContactRoutingDataRequest < Struct.new(
  :instance_id,
  :contact_id,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :routing_criteria)
  SENSITIVE = []
  include Aws::Structure
end