Class: Aws::Connect::Types::GetCurrentMetricDataRequest

Inherits:
Struct
  • Object
show all
Includes:
Structure
Defined in:
lib/aws-sdk-connect/types.rb

Overview

See Also:

Constant Summary collapse

SENSITIVE = 
[]

Instance Attribute Summary collapse

Instance Attribute Details

#current_metrics ⇒ Array<Types::CurrentMetric>

The metrics to retrieve. Specify the name or metricId, and unit for each metric. The following metrics are available. For a description of all the metrics, see Metrics definitions in the Connect Customer Administrator Guide.

MetricId should be used to reference custom metrics or out of the box metrics as Arn. If using MetricId, the limit is 10 MetricId per request.

AGENTS_AFTER_CONTACT_WORK

: Unit: COUNT

Name in real-time metrics report: [ACW][2]

AGENTS_AVAILABLE

: Unit: COUNT

Name in real-time metrics report: [Available][3]

AGENTS_ERROR

: Unit: COUNT

Name in real-time metrics report: [Error][4]

AGENTS_NON_PRODUCTIVE

: Unit: COUNT

Name in real-time metrics report: [NPT (Non-Productive Time)][5]

AGENTS_ON_CALL

: Unit: COUNT

Name in real-time metrics report: [On contact][6]

AGENTS_ON_CONTACT

: Unit: COUNT

Name in real-time metrics report: [On contact][6]

AGENTS_ONLINE

: Unit: COUNT

Name in real-time metrics report: [Online][7]

AGENTS_STAFFED

: Unit: COUNT

Name in real-time metrics report: [Staffed][8]

CONTACTS_IN_QUEUE

: Unit: COUNT

Name in real-time metrics report: [In queue][9]

CONTACTS_SCHEDULED

: Unit: COUNT

Name in real-time metrics report: [Scheduled][10]

ESTIMATED_WAIT_TIME

: Unit: SECONDS

This metric supports filter and grouping combination only used for
core routing purpose. Valid filter and grouping use cases:

* Filter by a list of \[Queues\] and a list of \[Channels\], group
by \[“QUEUE”, “CHANNEL”\]

* Filter by a singleton list of \[Queue\], a singleton list of
\[Channel\], a list of \[RoutingStepExpression\], group by
\[“ROUTING\_STEP\_EXPRESSION”\].

OLDEST_CONTACT_AGE

: Unit: SECONDS

When you use groupings, Unit says SECONDS and the Value is
returned in SECONDS.

When you do not use groupings, Unit says SECONDS but the Value is
returned in MILLISECONDS. For example, if you get a response like
this:

`{ "Metric": { "Name": "OLDEST_CONTACT_AGE", "Unit": "SECONDS" },
"Value": 24113.0 `}

The actual OLDEST\_CONTACT\_AGE is 24 seconds.

When the filter `RoutingStepExpression` is used, this metric is
still calculated from enqueue time. For example, if a contact that
has been queued under `<Expression 1>` for 10 seconds has expired
and `<Expression 2>` becomes active, then `OLDEST_CONTACT_AGE` for
this queue will be counted starting from 10, not 0.

Name in real-time metrics report: [Oldest][11]

SLOTS_ACTIVE

: Unit: COUNT

Name in real-time metrics report: [Active][12]

SLOTS_AVAILABLE

: Unit: COUNT

Name in real-time metrics report: [Availability][13]

Returns:



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# File 'lib/aws-sdk-connect/types.rb', line 15740

class GetCurrentMetricDataRequest < Struct.new(
  :instance_id,
  :filters,
  :groupings,
  :current_metrics,
  :next_token,
  :max_results,
  :sort_criteria)
  SENSITIVE = []
  include Aws::Structure
end

#filters ⇒ Types::Filters

The filters to apply to returned metrics. You can filter up to the following limits:

  • Queues: 100

  • Routing profiles: 100

  • Channels: 3 (VOICE, CHAT, and TASK channels are supported.)

  • RoutingStepExpressions: 50

  • AgentStatuses: 50

  • Subtypes: 10

  • ValidationTestTypes: 10

Metric data is retrieved only for the resources associated with the queues or routing profiles, and by any channels included in the filter. (You cannot filter by both queue AND routing profile.) You can include both resource IDs and resource ARNs in the same request.

When using AgentStatuses as filter make sure Queues is added as primary filter.

When using Subtypes as filter make sure Queues is added as primary filter.

When using ValidationTestTypes as filter make sure Queues is added as primary filter.

When using the RoutingStepExpression filter, you need to pass exactly one QueueId. The filter is also case sensitive so when using the RoutingStepExpression filter, grouping by ROUTING_STEP_EXPRESSION is required.

Currently tagging is only supported on the resources that are passed in the filter.

Returns:



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# File 'lib/aws-sdk-connect/types.rb', line 15740

class GetCurrentMetricDataRequest < Struct.new(
  :instance_id,
  :filters,
  :groupings,
  :current_metrics,
  :next_token,
  :max_results,
  :sort_criteria)
  SENSITIVE = []
  include Aws::Structure
end

#groupings ⇒ Array<String>

Defines the level of aggregation for metrics data by a dimension(s). Its similar to sorting items into buckets based on a common characteristic, then counting or calculating something for each bucket. For example, when grouped by QUEUE, the metrics returned apply to each queue rather than aggregated for all queues.

The grouping list is an ordered list, with the first item in the list defined as the primary grouping. If no grouping is included in the request, the aggregation happens at the instance-level.

  • If you group by CHANNEL, you should include a Channels filter. VOICE, CHAT, and TASK channels are supported.

  • If you group by AGENT_STATUS, you must include the QUEUE as the primary grouping and use queue filter. When you group by AGENT_STATUS, the only metric available is the AGENTS_ONLINE metric.

  • If you group by SUBTYPE or VALIDATION_TEST_TYPE as secondary grouping then you must include QUEUE as primary grouping and use Queue as filter

  • If you group by ROUTING_PROFILE, you must include either a queue or routing profile filter. In addition, a routing profile filter is required for metrics CONTACTS_SCHEDULED, CONTACTS_IN_QUEUE, and OLDEST_CONTACT_AGE.

  • When using the RoutingStepExpression filter, group by ROUTING_STEP_EXPRESSION is required.

Returns:

  • (Array<String>) 


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# File 'lib/aws-sdk-connect/types.rb', line 15740

class GetCurrentMetricDataRequest < Struct.new(
  :instance_id,
  :filters,
  :groupings,
  :current_metrics,
  :next_token,
  :max_results,
  :sort_criteria)
  SENSITIVE = []
  include Aws::Structure
end

#instance_id ⇒ String

The identifier of the Connect Customer instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Returns:

  • (String) 


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# File 'lib/aws-sdk-connect/types.rb', line 15740

class GetCurrentMetricDataRequest < Struct.new(
  :instance_id,
  :filters,
  :groupings,
  :current_metrics,
  :next_token,
  :max_results,
  :sort_criteria)
  SENSITIVE = []
  include Aws::Structure
end

#max_results ⇒ Integer

The maximum number of results to return per page.

Returns:

  • (Integer) 


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# File 'lib/aws-sdk-connect/types.rb', line 15740

class GetCurrentMetricDataRequest < Struct.new(
  :instance_id,
  :filters,
  :groupings,
  :current_metrics,
  :next_token,
  :max_results,
  :sort_criteria)
  SENSITIVE = []
  include Aws::Structure
end

#next_token ⇒ String

The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.

Returns:

  • (String) 


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# File 'lib/aws-sdk-connect/types.rb', line 15740

class GetCurrentMetricDataRequest < Struct.new(
  :instance_id,
  :filters,
  :groupings,
  :current_metrics,
  :next_token,
  :max_results,
  :sort_criteria)
  SENSITIVE = []
  include Aws::Structure
end

#sort_criteria ⇒ Array<Types::CurrentMetricSortCriteria>

The way to sort the resulting response based on metrics. You can enter one sort criteria. By default resources are sorted based on AGENTS_ONLINE, DESCENDING. The metric collection is sorted based on the input metrics.

Note the following:

  • Sorting on SLOTS_ACTIVE and SLOTS_AVAILABLE is not supported.

^

Returns:



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# File 'lib/aws-sdk-connect/types.rb', line 15740

class GetCurrentMetricDataRequest < Struct.new(
  :instance_id,
  :filters,
  :groupings,
  :current_metrics,
  :next_token,
  :max_results,
  :sort_criteria)
  SENSITIVE = []
  include Aws::Structure
end