Class: Aws::Connect::Types::StartOutboundVoiceContactRequest

Inherits:

Struct

• Object
• Struct
• Aws::Connect::Types::StartOutboundVoiceContactRequest

Includes:

Structure

Defined in:

lib/aws-sdk-connect/types.rb

Overview

See Also:

• AWS API Documentation

Constant Summary

SENSITIVE =

[:name, :description]

Instance Attribute Summary

• #answer_machine_detection_config ⇒ Types::AnswerMachineDetectionConfig

  Configuration of the answering machine detection for this outbound call.

• #attributes ⇒ Hash<String,String>

  A custom key-value pair using an attribute map.

• #campaign_id ⇒ String

  The campaign identifier of the outbound communication.

• #client_token ⇒ String

  A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.

• #contact_flow_id ⇒ String

  The identifier of the flow for the outbound call.

• #description ⇒ String

  A description of the voice contact that appears in the agent’s snapshot in the CCP logs.

• #destination_phone_number ⇒ String

  The phone number of the customer, in E.164 format.

• #instance_id ⇒ String

  The identifier of the Connect Customer instance.

• #name ⇒ String

  The name of a voice contact that is shown to an agent in the Contact Control Panel (CCP).

• #outbound_strategy ⇒ Types::OutboundStrategy

  Information about the outbound strategy.

• #queue_id ⇒ String

  The queue for the call.

• #references ⇒ Hash<String,Types::Reference>

  A formatted URL that is shown to an agent in the Contact Control Panel (CCP).

• #related_contact_id ⇒ String

  The ‘contactId` that is related to this contact.

• #ring_timeout_in_seconds ⇒ Integer

  The maximum time the outbound call will wait for the destination to answer the call, in seconds.

• #source_phone_number ⇒ String

  The phone number associated with the Connect Customer instance, in E.164 format.

• #traffic_type ⇒ String

  Denotes the class of traffic.

Instance Attribute Details

#answer_machine_detection_config ⇒ Types::AnswerMachineDetectionConfig

Configuration of the answering machine detection for this outbound call.

Returns:

• (Types::AnswerMachineDetectionConfig)

# File 'lib/aws-sdk-connect/types.rb', line 32221

class StartOutboundVoiceContactRequest < Struct.new(
  :name,
  :description,
  :references,
  :related_contact_id,
  :destination_phone_number,
  :contact_flow_id,
  :instance_id,
  :client_token,
  :source_phone_number,
  :queue_id,
  :attributes,
  :answer_machine_detection_config,
  :campaign_id,
  :traffic_type,
  :outbound_strategy,
  :ring_timeout_in_seconds)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#attributes ⇒ Hash<String,String>

A custom key-value pair using an attribute map. The attributes are standard Connect Customer attributes, and can be accessed in flows just like any other contact attributes.

There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.

Returns:

• (Hash<String,String>)

# File 'lib/aws-sdk-connect/types.rb', line 32221

class StartOutboundVoiceContactRequest < Struct.new(
  :name,
  :description,
  :references,
  :related_contact_id,
  :destination_phone_number,
  :contact_flow_id,
  :instance_id,
  :client_token,
  :source_phone_number,
  :queue_id,
  :attributes,
  :answer_machine_detection_config,
  :campaign_id,
  :traffic_type,
  :outbound_strategy,
  :ring_timeout_in_seconds)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#campaign_id ⇒ String

The campaign identifier of the outbound communication.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 32221

class StartOutboundVoiceContactRequest < Struct.new(
  :name,
  :description,
  :references,
  :related_contact_id,
  :destination_phone_number,
  :contact_flow_id,
  :instance_id,
  :client_token,
  :source_phone_number,
  :queue_id,
  :attributes,
  :answer_machine_detection_config,
  :campaign_id,
  :traffic_type,
  :outbound_strategy,
  :ring_timeout_in_seconds)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#client_token ⇒ String

A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see [Making retries safe with idempotent APIs]. The token is valid for 7 days after creation. If a contact is already started, the contact ID is returned.

**A suitable default value is auto-generated.** You should normally not need to pass this option.

[1]: aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 32221

class StartOutboundVoiceContactRequest < Struct.new(
  :name,
  :description,
  :references,
  :related_contact_id,
  :destination_phone_number,
  :contact_flow_id,
  :instance_id,
  :client_token,
  :source_phone_number,
  :queue_id,
  :attributes,
  :answer_machine_detection_config,
  :campaign_id,
  :traffic_type,
  :outbound_strategy,
  :ring_timeout_in_seconds)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#contact_flow_id ⇒ String

The identifier of the flow for the outbound call. To see the ContactFlowId in the Connect Customer admin website, on the navigation menu go to Routing, **Contact Flows**. Choose the flow. On the flow page, under the name of the flow, choose **Show additional flow information**. The ContactFlowId is the last part of the ARN, shown here in bold:

arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/846ec553-a005-41c0-8341-xxxxxxxxxxxx

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 32221

class StartOutboundVoiceContactRequest < Struct.new(
  :name,
  :description,
  :references,
  :related_contact_id,
  :destination_phone_number,
  :contact_flow_id,
  :instance_id,
  :client_token,
  :source_phone_number,
  :queue_id,
  :attributes,
  :answer_machine_detection_config,
  :campaign_id,
  :traffic_type,
  :outbound_strategy,
  :ring_timeout_in_seconds)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#description ⇒ String

A description of the voice contact that appears in the agent’s snapshot in the CCP logs. For more information about CCP logs, see

Download and review CCP logs][1

in the *Connect Customer

Administrator Guide*.

[1]: docs.aws.amazon.com/connect/latest/adminguide/download-ccp-logs.html

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 32221

class StartOutboundVoiceContactRequest < Struct.new(
  :name,
  :description,
  :references,
  :related_contact_id,
  :destination_phone_number,
  :contact_flow_id,
  :instance_id,
  :client_token,
  :source_phone_number,
  :queue_id,
  :attributes,
  :answer_machine_detection_config,
  :campaign_id,
  :traffic_type,
  :outbound_strategy,
  :ring_timeout_in_seconds)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#destination_phone_number ⇒ String

The phone number of the customer, in E.164 format.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 32221

class StartOutboundVoiceContactRequest < Struct.new(
  :name,
  :description,
  :references,
  :related_contact_id,
  :destination_phone_number,
  :contact_flow_id,
  :instance_id,
  :client_token,
  :source_phone_number,
  :queue_id,
  :attributes,
  :answer_machine_detection_config,
  :campaign_id,
  :traffic_type,
  :outbound_strategy,
  :ring_timeout_in_seconds)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#instance_id ⇒ String

The identifier of the Connect Customer instance. You can [find the instance ID] in the Amazon Resource Name (ARN) of the instance.

[1]: docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 32221

class StartOutboundVoiceContactRequest < Struct.new(
  :name,
  :description,
  :references,
  :related_contact_id,
  :destination_phone_number,
  :contact_flow_id,
  :instance_id,
  :client_token,
  :source_phone_number,
  :queue_id,
  :attributes,
  :answer_machine_detection_config,
  :campaign_id,
  :traffic_type,
  :outbound_strategy,
  :ring_timeout_in_seconds)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#name ⇒ String

The name of a voice contact that is shown to an agent in the Contact Control Panel (CCP).

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 32221

class StartOutboundVoiceContactRequest < Struct.new(
  :name,
  :description,
  :references,
  :related_contact_id,
  :destination_phone_number,
  :contact_flow_id,
  :instance_id,
  :client_token,
  :source_phone_number,
  :queue_id,
  :attributes,
  :answer_machine_detection_config,
  :campaign_id,
  :traffic_type,
  :outbound_strategy,
  :ring_timeout_in_seconds)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#outbound_strategy ⇒ Types::OutboundStrategy

Information about the outbound strategy.

Returns:

• (Types::OutboundStrategy)

# File 'lib/aws-sdk-connect/types.rb', line 32221

class StartOutboundVoiceContactRequest < Struct.new(
  :name,
  :description,
  :references,
  :related_contact_id,
  :destination_phone_number,
  :contact_flow_id,
  :instance_id,
  :client_token,
  :source_phone_number,
  :queue_id,
  :attributes,
  :answer_machine_detection_config,
  :campaign_id,
  :traffic_type,
  :outbound_strategy,
  :ring_timeout_in_seconds)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#queue_id ⇒ String

The queue for the call. If you specify a queue, the phone displayed for caller ID is the phone number specified in the queue. If you do not specify a queue, the queue defined in the flow is used. If you do not specify a queue, you must specify a source phone number.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 32221

class StartOutboundVoiceContactRequest < Struct.new(
  :name,
  :description,
  :references,
  :related_contact_id,
  :destination_phone_number,
  :contact_flow_id,
  :instance_id,
  :client_token,
  :source_phone_number,
  :queue_id,
  :attributes,
  :answer_machine_detection_config,
  :campaign_id,
  :traffic_type,
  :outbound_strategy,
  :ring_timeout_in_seconds)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#references ⇒ Hash<String,Types::Reference>

A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Contacts can have the following reference types at the time of creation: ‘URL` | `NUMBER` | `STRING` | `DATE` | `EMAIL`. `ATTACHMENT` is not a supported reference type during voice contact creation.

Returns:

• (Hash<String,Types::Reference>)

# File 'lib/aws-sdk-connect/types.rb', line 32221

class StartOutboundVoiceContactRequest < Struct.new(
  :name,
  :description,
  :references,
  :related_contact_id,
  :destination_phone_number,
  :contact_flow_id,
  :instance_id,
  :client_token,
  :source_phone_number,
  :queue_id,
  :attributes,
  :answer_machine_detection_config,
  :campaign_id,
  :traffic_type,
  :outbound_strategy,
  :ring_timeout_in_seconds)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#related_contact_id ⇒ String

The ‘contactId` that is related to this contact. Linking voice, task, or chat by using `RelatedContactID` copies over contact attributes from the related contact to the new contact. All updates to user-defined attributes in the new contact are limited to the individual contact ID. There are no limits to the number of contacts that can be linked by using `RelatedContactId`.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 32221

class StartOutboundVoiceContactRequest < Struct.new(
  :name,
  :description,
  :references,
  :related_contact_id,
  :destination_phone_number,
  :contact_flow_id,
  :instance_id,
  :client_token,
  :source_phone_number,
  :queue_id,
  :attributes,
  :answer_machine_detection_config,
  :campaign_id,
  :traffic_type,
  :outbound_strategy,
  :ring_timeout_in_seconds)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#ring_timeout_in_seconds ⇒ Integer

The maximum time the outbound call will wait for the destination to answer the call, in seconds

Returns:

• (Integer)

# File 'lib/aws-sdk-connect/types.rb', line 32221

class StartOutboundVoiceContactRequest < Struct.new(
  :name,
  :description,
  :references,
  :related_contact_id,
  :destination_phone_number,
  :contact_flow_id,
  :instance_id,
  :client_token,
  :source_phone_number,
  :queue_id,
  :attributes,
  :answer_machine_detection_config,
  :campaign_id,
  :traffic_type,
  :outbound_strategy,
  :ring_timeout_in_seconds)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#source_phone_number ⇒ String

The phone number associated with the Connect Customer instance, in E.164 format. If you do not specify a source phone number, you must specify a queue.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 32221

class StartOutboundVoiceContactRequest < Struct.new(
  :name,
  :description,
  :references,
  :related_contact_id,
  :destination_phone_number,
  :contact_flow_id,
  :instance_id,
  :client_token,
  :source_phone_number,
  :queue_id,
  :attributes,
  :answer_machine_detection_config,
  :campaign_id,
  :traffic_type,
  :outbound_strategy,
  :ring_timeout_in_seconds)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#traffic_type ⇒ String

Denotes the class of traffic. Calls with different traffic types are handled differently by Connect Customer. The default value is ‘GENERAL`. Use `CAMPAIGN` if `EnableAnswerMachineDetection` is set to `true`. For all other cases, use `GENERAL`.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 32221

class StartOutboundVoiceContactRequest < Struct.new(
  :name,
  :description,
  :references,
  :related_contact_id,
  :destination_phone_number,
  :contact_flow_id,
  :instance_id,
  :client_token,
  :source_phone_number,
  :queue_id,
  :attributes,
  :answer_machine_detection_config,
  :campaign_id,
  :traffic_type,
  :outbound_strategy,
  :ring_timeout_in_seconds)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end