Class: Aws::Connect::Types::SearchCriteria

Inherits:

Struct

Object
Struct
Aws::Connect::Types::SearchCriteria

show all

Includes:: Structure

Defined in:: lib/aws-sdk-connect/types.rb

Overview

A structure of search criteria to be used to return contacts.

Constant Summary collapse

SENSITIVE =

[]

Instance Attribute Summary collapse

#active_regions ⇒ Array<String>

The list of active regions for contacts in ACGR instances.
#additional_time_range ⇒ Types::SearchContactsAdditionalTimeRange

Additional TimeRange used to filter contacts.
#agent_hierarchy_groups ⇒ Types::AgentHierarchyGroups

The agent hierarchy groups of the agent at the time of handling the contact.
#agent_ids ⇒ Array<String>

The identifiers of agents who handled the contacts.
#ai_agents ⇒ Types::AiAgentsCriteria

AI Agent search criteria definitions.
#channels ⇒ Array<String>

The list of channels associated with contacts.
#contact_analysis ⇒ Types::ContactAnalysis

Search criteria based on analysis outputs from Connect Customer Contact Lens.
#contact_tags ⇒ Types::ControlPlaneTagFilter

An object that can be used to specify Tag conditions inside the ‘SearchFilter`.
#initiation_methods ⇒ Array<String>

The list of initiation methods associated with contacts.
#name ⇒ Types::NameCriteria

Name of the contact.
#queue_ids ⇒ Array<String>

The list of queue IDs associated with contacts.
#routing_criteria ⇒ Types::SearchableRoutingCriteria

Routing criteria for the contact.
#searchable_contact_attributes ⇒ Types::SearchableContactAttributes

The search criteria based on user-defined contact attributes that have been configured for contact search.
#searchable_segment_attributes ⇒ Types::SearchableSegmentAttributes

The search criteria based on searchable segment attributes of a contact.

Instance Attribute Details

#active_regions ⇒ `Array<String>`

The list of active regions for contacts in ACGR instances.

Returns:

(Array<String>)

# File 'lib/aws-sdk-connect/types.rb', line 29181

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end

#additional_time_range ⇒ `Types::SearchContactsAdditionalTimeRange`

Additional TimeRange used to filter contacts.

Returns:

(Types::SearchContactsAdditionalTimeRange)

# File 'lib/aws-sdk-connect/types.rb', line 29181

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end

#agent_hierarchy_groups ⇒ `Types::AgentHierarchyGroups`

The agent hierarchy groups of the agent at the time of handling the contact.

Returns:

(Types::AgentHierarchyGroups)

# File 'lib/aws-sdk-connect/types.rb', line 29181

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end

#agent_ids ⇒ `Array<String>`

The identifiers of agents who handled the contacts.

Returns:

(Array<String>)

# File 'lib/aws-sdk-connect/types.rb', line 29181

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end

#ai_agents ⇒ `Types::AiAgentsCriteria`

AI Agent search criteria definitions.

Returns:

(Types::AiAgentsCriteria)

# File 'lib/aws-sdk-connect/types.rb', line 29181

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end

#channels ⇒ `Array<String>`

The list of channels associated with contacts.

Returns:

(Array<String>)

# File 'lib/aws-sdk-connect/types.rb', line 29181

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end

#contact_analysis ⇒ `Types::ContactAnalysis`

Search criteria based on analysis outputs from Connect Customer Contact Lens.

Returns:

(Types::ContactAnalysis)

# File 'lib/aws-sdk-connect/types.rb', line 29181

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end

#contact_tags ⇒ `Types::ControlPlaneTagFilter`

An object that can be used to specify Tag conditions inside the ‘SearchFilter`. This accepts an `OR` of `AND` (List of List) input where:

Top level list specifies conditions that need to be applied with ‘OR` operator
Inner list specifies conditions that need to be applied with ‘AND` operator.

Returns:

(Types::ControlPlaneTagFilter)

# File 'lib/aws-sdk-connect/types.rb', line 29181

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end

#initiation_methods ⇒ `Array<String>`

The list of initiation methods associated with contacts.

Returns:

(Array<String>)

# File 'lib/aws-sdk-connect/types.rb', line 29181

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end

#name ⇒ `Types::NameCriteria`

Name of the contact.

Returns:

(Types::NameCriteria)

# File 'lib/aws-sdk-connect/types.rb', line 29181

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end

#queue_ids ⇒ `Array<String>`

The list of queue IDs associated with contacts.

Returns:

(Array<String>)

# File 'lib/aws-sdk-connect/types.rb', line 29181

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end

#routing_criteria ⇒ `Types::SearchableRoutingCriteria`

Routing criteria for the contact.

Returns:

(Types::SearchableRoutingCriteria)

# File 'lib/aws-sdk-connect/types.rb', line 29181

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end

#searchable_contact_attributes ⇒ `Types::SearchableContactAttributes`

The search criteria based on user-defined contact attributes that have been configured for contact search. For more information, see

Search by custom contact attributes][1: in the *Connect Customer

Administrator Guide*.

To use ‘SearchableContactAttributes` in a search request, the `GetContactAttributes` action is required to perform an API request. For more information, see [docs.aws.amazon.com/service-authorization/latest/reference/list_amazonconnect.html#amazonconnect-actions-as-permissions][2]Actions defined by Connect Customer.

[1]: docs.aws.amazon.com/connect/latest/adminguide/search-custom-attributes.html [2]: docs.aws.amazon.com/service-authorization/latest/reference/list_amazonconnect.html#amazonconnect-actions-as-permissions

Returns:

(Types::SearchableContactAttributes)

# File 'lib/aws-sdk-connect/types.rb', line 29181

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end

#searchable_segment_attributes ⇒ `Types::SearchableSegmentAttributes`

The search criteria based on searchable segment attributes of a contact.

Returns:

(Types::SearchableSegmentAttributes)

# File 'lib/aws-sdk-connect/types.rb', line 29181

class SearchCriteria < Struct.new(
  :name,
  :agent_ids,
  :agent_hierarchy_groups,
  :channels,
  :contact_analysis,
  :initiation_methods,
  :queue_ids,
  :routing_criteria,
  :additional_time_range,
  :searchable_contact_attributes,
  :searchable_segment_attributes,
  :active_regions,
  :contact_tags,
  :ai_agents)
  SENSITIVE = []
  include Aws::Structure
end

Class: Aws::Connect::Types::SearchCriteria

Overview

Constant Summary collapse

Instance Attribute Summary collapse

Instance Attribute Details

#active_regions ⇒ Array<String>

#additional_time_range ⇒ Types::SearchContactsAdditionalTimeRange

#agent_hierarchy_groups ⇒ Types::AgentHierarchyGroups

#agent_ids ⇒ Array<String>

#ai_agents ⇒ Types::AiAgentsCriteria

#channels ⇒ Array<String>

#contact_analysis ⇒ Types::ContactAnalysis

#contact_tags ⇒ Types::ControlPlaneTagFilter

#initiation_methods ⇒ Array<String>

#name ⇒ Types::NameCriteria

#queue_ids ⇒ Array<String>

#routing_criteria ⇒ Types::SearchableRoutingCriteria

#searchable_contact_attributes ⇒ Types::SearchableContactAttributes

#searchable_segment_attributes ⇒ Types::SearchableSegmentAttributes

#active_regions ⇒ `Array<String>`

#additional_time_range ⇒ `Types::SearchContactsAdditionalTimeRange`

#agent_hierarchy_groups ⇒ `Types::AgentHierarchyGroups`

#agent_ids ⇒ `Array<String>`

#ai_agents ⇒ `Types::AiAgentsCriteria`

#channels ⇒ `Array<String>`

#contact_analysis ⇒ `Types::ContactAnalysis`

#contact_tags ⇒ `Types::ControlPlaneTagFilter`

#initiation_methods ⇒ `Array<String>`

#name ⇒ `Types::NameCriteria`

#queue_ids ⇒ `Array<String>`

#routing_criteria ⇒ `Types::SearchableRoutingCriteria`

#searchable_contact_attributes ⇒ `Types::SearchableContactAttributes`

#searchable_segment_attributes ⇒ `Types::SearchableSegmentAttributes`