Class: Aws::Connect::Types::RoutingProfile

Inherits:

Struct

• Object
• Struct
• Aws::Connect::Types::RoutingProfile

Includes:

Structure

Defined in:

lib/aws-sdk-connect/types.rb

Overview

Contains information about a routing profile.

See Also:

• AWS API Documentation

Constant Summary

SENSITIVE =

[]

Instance Attribute Summary

• #agent_availability_timer ⇒ String

  Whether agents with this routing profile will have their routing order calculated based on *time since their last inbound contact* or *longest idle time*.

• #associated_manual_assignment_queue_ids ⇒ Array<String>

  The IDs of the associated manual assignment queues.

• #associated_queue_ids ⇒ Array<String>

  The IDs of the associated queue.

• #default_outbound_queue_id ⇒ String

  The identifier of the default outbound queue for this routing profile.

• #description ⇒ String

  The description of the routing profile.

• #instance_id ⇒ String

  The identifier of the Connect Customer instance.

• #is_default ⇒ Boolean

  Whether this a default routing profile.

• #last_modified_region ⇒ String

  The Amazon Web Services Region where this resource was last modified.

• #last_modified_time ⇒ Time

  The timestamp when this resource was last modified.

• #media_concurrencies ⇒ Array<Types::MediaConcurrency>

  The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

• #name ⇒ String

  The name of the routing profile.

• #number_of_associated_manual_assignment_queues ⇒ Integer

  The number of associated manual assignment queues in routing profile.

• #number_of_associated_queues ⇒ Integer

  The number of associated queues in routing profile.

• #number_of_associated_users ⇒ Integer

  The number of associated users in routing profile.

• #routing_profile_arn ⇒ String

  The Amazon Resource Name (ARN) of the routing profile.

• #routing_profile_id ⇒ String

  The identifier of the routing profile.

• #tags ⇒ Hash<String,String>

  The tags used to organize, track, or control access for this resource.

Instance Attribute Details

#agent_availability_timer ⇒ String

Whether agents with this routing profile will have their routing order calculated based on *time since their last inbound contact* or *longest idle time*.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 28072

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#associated_manual_assignment_queue_ids ⇒ Array<String>

The IDs of the associated manual assignment queues.

Returns:

• (Array<String>)

# File 'lib/aws-sdk-connect/types.rb', line 28072

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#associated_queue_ids ⇒ Array<String>

The IDs of the associated queue.

Returns:

• (Array<String>)

# File 'lib/aws-sdk-connect/types.rb', line 28072

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#default_outbound_queue_id ⇒ String

The identifier of the default outbound queue for this routing profile.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 28072

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#description ⇒ String

The description of the routing profile.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 28072

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#instance_id ⇒ String

The identifier of the Connect Customer instance. You can [find the instance ID] in the Amazon Resource Name (ARN) of the instance.

[1]: docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 28072

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#is_default ⇒ Boolean

Whether this a default routing profile.

Returns:

• (Boolean)

# File 'lib/aws-sdk-connect/types.rb', line 28072

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#last_modified_region ⇒ String

The Amazon Web Services Region where this resource was last modified.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 28072

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#last_modified_time ⇒ Time

The timestamp when this resource was last modified.

Returns:

• (Time)

# File 'lib/aws-sdk-connect/types.rb', line 28072

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#media_concurrencies ⇒ Array<Types::MediaConcurrency>

The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

Returns:

• (Array<Types::MediaConcurrency>)

# File 'lib/aws-sdk-connect/types.rb', line 28072

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#name ⇒ String

The name of the routing profile.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 28072

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#number_of_associated_manual_assignment_queues ⇒ Integer

The number of associated manual assignment queues in routing profile.

Returns:

• (Integer)

# File 'lib/aws-sdk-connect/types.rb', line 28072

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#number_of_associated_queues ⇒ Integer

The number of associated queues in routing profile.

Returns:

• (Integer)

# File 'lib/aws-sdk-connect/types.rb', line 28072

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#number_of_associated_users ⇒ Integer

The number of associated users in routing profile.

Returns:

• (Integer)

# File 'lib/aws-sdk-connect/types.rb', line 28072

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#routing_profile_arn ⇒ String

The Amazon Resource Name (ARN) of the routing profile.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 28072

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#routing_profile_id ⇒ String

The identifier of the routing profile.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 28072

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end

#tags ⇒ Hash<String,String>

The tags used to organize, track, or control access for this resource. For example, { “Tags”: “key2”:“value2” }.

Returns:

• (Hash<String,String>)

# File 'lib/aws-sdk-connect/types.rb', line 28072

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_manual_assignment_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default,
  :associated_queue_ids,
  :associated_manual_assignment_queue_ids)
  SENSITIVE = []
  include Aws::Structure
end