Class: Aws::Connect::Types::Contact

Inherits:

Struct

Object
Struct
Aws::Connect::Types::Contact

show all

Includes:: Structure

Defined in:: lib/aws-sdk-connect/types.rb

Overview

Contains information about a contact.

Constant Summary collapse

SENSITIVE =

[:name, :description]

Instance Attribute Summary collapse

#additional_email_recipients ⇒ Types::AdditionalEmailRecipients

List of additional email addresses for an email contact.
#agent_info ⇒ Types::AgentInfo

Information about the agent who accepted the contact.
#answering_machine_detection_status ⇒ String

Indicates how an [outbound campaign] call is actually disposed if the contact is connected to Connect Customer.
#arn ⇒ String

The Amazon Resource Name (ARN) for the contact.
#attributes ⇒ Hash<String,String>

The attributes of the contact.
#campaign ⇒ Types::Campaign

Information associated with a campaign.
#channel ⇒ String

How the contact reached your contact center.
#chat_metrics ⇒ Types::ChatMetrics

Information about how agent, bot, and customer interact in a chat contact.
#connected_to_system_timestamp ⇒ Time

The timestamp when customer endpoint connected to Connect Customer.
#contact_association_id ⇒ String

This is the root contactId which is used as a unique identifier for all subsequent contacts in a contact tree.
#contact_details ⇒ Types::ContactDetails

A map of string key/value pairs that contain user-defined attributes which are lightly typed within the contact.
#contact_evaluations ⇒ Hash<String,Types::ContactEvaluation>

Information about the contact evaluations where the key is the FormId, which is a unique identifier for the form.
#customer ⇒ Types::Customer

Information about the Customer on the contact.
#customer_endpoint ⇒ Types::EndpointInfo

The customer or external third party participant endpoint.
#customer_id ⇒ String

The customer’s identification number.
#customer_voice_activity ⇒ Types::CustomerVoiceActivity

Information about customer’s voice activity.
#description ⇒ String

The description of the contact.
#disconnect_details ⇒ Types::DisconnectDetails

Information about the call disconnect experience.
#disconnect_reason ⇒ String

The disconnect reason for the contact.
#disconnect_timestamp ⇒ Time

The date and time that the customer endpoint disconnected from the current contact, in UTC time.
#global_resiliency_metadata ⇒ Types::GlobalResiliencyMetadata

Information about the global resiliency configuration for the contact, including traffic distribution details.
#id ⇒ String

The identifier for the contact.
#initial_contact_id ⇒ String

If this contact is related to other contacts, this is the ID of the initial contact.
#initiation_method ⇒ String

Indicates how the contact was initiated.
#initiation_timestamp ⇒ Time

The date and time this contact was initiated, in UTC time.
#last_paused_timestamp ⇒ Time

The timestamp when the contact was last paused.
#last_resumed_timestamp ⇒ Time

The timestamp when the contact was last resumed.
#last_update_timestamp ⇒ Time

The timestamp when contact was last updated.
#name ⇒ String

The name of the contact.
#next_contacts ⇒ Array<Types::NextContactEntry>

List of next contact entries for the contact.
#outbound_strategy ⇒ Types::OutboundStrategy

Information about the outbound strategy.
#previous_contact_id ⇒ String

If this contact is not the first contact, this is the ID of the previous contact.
#quality_metrics ⇒ Types::QualityMetrics

Information about the quality of the participant’s media connection.
#queue_info ⇒ Types::QueueInfo

If this contact was queued, this contains information about the queue.
#queue_priority ⇒ Integer

An integer that represents the queue priority to be applied to the contact (lower priorities are routed preferentially).
#queue_time_adjustment_seconds ⇒ Integer

An integer that represents the queue time adjust to be applied to the contact, in seconds (longer / larger queue time are routed preferentially).
#recordings ⇒ Array<Types::RecordingInfo>

If recording was enabled, this is information about the recordings.
#related_contact_id ⇒ String

The contactId that is [related] to this contact.
#ring_start_timestamp ⇒ Time

The timestamp when ringing started for a campaign call.
#routing_criteria ⇒ Types::RoutingCriteria

Latest routing criteria on the contact.
#scheduled_timestamp ⇒ Time

The timestamp, in Unix epoch time format, at which to start running the inbound flow.
#segment_attributes ⇒ Hash<String,Types::SegmentAttributeValue>

A set of system defined key-value pairs stored on individual contact segments using an attribute map.
#system_endpoint ⇒ Types::EndpointInfo

The system endpoint.
#tags ⇒ Hash<String,String>

Tags associated with the contact.
#task_template_info ⇒ Types::TaskTemplateInfoV2

If this contact was created using a task template, this contains information about the task template.
#total_pause_count ⇒ Integer

Total pause count for a contact.
#total_pause_duration_in_seconds ⇒ Integer

Total pause duration for a contact in seconds.
#wisdom_info ⇒ Types::WisdomInfo

Information about Connect Customer Wisdom.

Instance Attribute Details

#additional_email_recipients ⇒ `Types::AdditionalEmailRecipients`

List of additional email addresses for an email contact.

Returns:

(Types::AdditionalEmailRecipients)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#agent_info ⇒ `Types::AgentInfo`

Information about the agent who accepted the contact.

Returns:

(Types::AgentInfo)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#answering_machine_detection_status ⇒ `String`

Indicates how an [outbound campaign] call is actually disposed if the contact is connected to Connect Customer.

[1]: docs.aws.amazon.com/connect/latest/adminguide/how-to-create-campaigns.html

Returns:

(String)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#arn ⇒ `String`

The Amazon Resource Name (ARN) for the contact.

Returns:

(String)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#attributes ⇒ `Hash<String,String>`

The attributes of the contact.

Returns:

(Hash<String,String>)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#campaign ⇒ `Types::Campaign`

Information associated with a campaign.

Returns:

(Types::Campaign)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#channel ⇒ `String`

How the contact reached your contact center.

Returns:

(String)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#chat_metrics ⇒ `Types::ChatMetrics`

Information about how agent, bot, and customer interact in a chat contact.

Returns:

(Types::ChatMetrics)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#connected_to_system_timestamp ⇒ `Time`

The timestamp when customer endpoint connected to Connect Customer.

Returns:

(Time)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#contact_association_id ⇒ `String`

This is the root contactId which is used as a unique identifier for all subsequent contacts in a contact tree.

Returns:

(String)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#contact_details ⇒ `Types::ContactDetails`

A map of string key/value pairs that contain user-defined attributes which are lightly typed within the contact. This object is used only for task contacts.

Returns:

(Types::ContactDetails)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#contact_evaluations ⇒ `Hash<String,Types::ContactEvaluation>`

Information about the contact evaluations where the key is the FormId, which is a unique identifier for the form.

Returns:

(Hash<String,Types::ContactEvaluation>)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#customer ⇒ `Types::Customer`

Information about the Customer on the contact.

Returns:

(Types::Customer)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#customer_endpoint ⇒ `Types::EndpointInfo`

The customer or external third party participant endpoint.

Returns:

(Types::EndpointInfo)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#customer_id ⇒ `String`

The customer’s identification number. For example, the ‘CustomerId` may be a customer number from your CRM. You can create a Lambda function to pull the unique customer ID of the caller from your CRM system. If you enable Connect Customer Voice ID capability, this attribute is populated with the `CustomerSpeakerId` of the caller.

Returns:

(String)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#customer_voice_activity ⇒ `Types::CustomerVoiceActivity`

Information about customer’s voice activity.

Returns:

(Types::CustomerVoiceActivity)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#description ⇒ `String`

The description of the contact.

Returns:

(String)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#disconnect_details ⇒ `Types::DisconnectDetails`

Information about the call disconnect experience.

Returns:

(Types::DisconnectDetails)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#disconnect_reason ⇒ `String`

The disconnect reason for the contact. For a list and description of all the possible disconnect reasons by channel, see DisconnectReason under [ContactTraceRecord] in the *Connect Customer Administrator Guide*.

[1]: docs.aws.amazon.com/connect/latest/adminguide/ctr-data-model.html#ctr-ContactTraceRecord

Returns:

(String)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#disconnect_timestamp ⇒ `Time`

The date and time that the customer endpoint disconnected from the current contact, in UTC time. In transfer scenarios, the DisconnectTimestamp of the previous contact indicates the date and time when that contact ended.

Returns:

(Time)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#global_resiliency_metadata ⇒ `Types::GlobalResiliencyMetadata`

Information about the global resiliency configuration for the contact, including traffic distribution details.

Returns:

(Types::GlobalResiliencyMetadata)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#id ⇒ `String`

The identifier for the contact.

Returns:

(String)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#initial_contact_id ⇒ `String`

If this contact is related to other contacts, this is the ID of the initial contact.

Returns:

(String)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#initiation_method ⇒ `String`

Indicates how the contact was initiated.

Returns:

(String)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#initiation_timestamp ⇒ `Time`

The date and time this contact was initiated, in UTC time. For ‘INBOUND`, this is when the contact arrived. For `OUTBOUND`, this is when the agent began dialing. For `CALLBACK`, this is when the callback contact was created. For `TRANSFER` and `QUEUE_TRANSFER`, this is when the transfer was initiated. For `API`, this is when the request arrived. For `EXTERNAL_OUTBOUND`, this is when the agent started dialing the external participant. For `MONITOR`, this is when the supervisor started listening to a contact.

Returns:

(Time)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#last_paused_timestamp ⇒ `Time`

The timestamp when the contact was last paused.

Returns:

(Time)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#last_resumed_timestamp ⇒ `Time`

The timestamp when the contact was last resumed.

Returns:

(Time)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#last_update_timestamp ⇒ `Time`

The timestamp when contact was last updated.

Returns:

(Time)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#name ⇒ `String`

The name of the contact.

Returns:

(String)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#next_contacts ⇒ `Array<Types::NextContactEntry>`

List of next contact entries for the contact.

Returns:

(Array<Types::NextContactEntry>)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#outbound_strategy ⇒ `Types::OutboundStrategy`

Information about the outbound strategy.

Returns:

(Types::OutboundStrategy)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#previous_contact_id ⇒ `String`

If this contact is not the first contact, this is the ID of the previous contact.

Returns:

(String)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#quality_metrics ⇒ `Types::QualityMetrics`

Information about the quality of the participant’s media connection.

Returns:

(Types::QualityMetrics)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#queue_info ⇒ `Types::QueueInfo`

If this contact was queued, this contains information about the queue.

Returns:

(Types::QueueInfo)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#queue_priority ⇒ `Integer`

An integer that represents the queue priority to be applied to the contact (lower priorities are routed preferentially). Cannot be specified if the QueueTimeAdjustmentSeconds is specified. Must be statically defined, must be larger than zero, and a valid integer value. Default Value is 5.

Returns:

(Integer)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#queue_time_adjustment_seconds ⇒ `Integer`

An integer that represents the queue time adjust to be applied to the contact, in seconds (longer / larger queue time are routed preferentially). Cannot be specified if the QueuePriority is specified. Must be statically defined and a valid integer value.

Returns:

(Integer)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#recordings ⇒ `Array<Types::RecordingInfo>`

If recording was enabled, this is information about the recordings.

Returns:

(Array<Types::RecordingInfo>)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#related_contact_id ⇒ `String`

The contactId that is [related] to this contact.

[1]: docs.aws.amazon.com/connect/latest/adminguide/chat-persistence.html#relatedcontactid

Returns:

(String)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#ring_start_timestamp ⇒ `Time`

The timestamp when ringing started for a campaign call.

Returns:

(Time)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#routing_criteria ⇒ `Types::RoutingCriteria`

Latest routing criteria on the contact.

Returns:

(Types::RoutingCriteria)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#scheduled_timestamp ⇒ `Time`

The timestamp, in Unix epoch time format, at which to start running the inbound flow.

Returns:

(Time)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#segment_attributes ⇒ `Hash<String,Types::SegmentAttributeValue>`

A set of system defined key-value pairs stored on individual contact segments using an attribute map. The attributes are standard Connect Customer attributes and can be accessed in flows. Attribute keys can include only alphanumeric, -, and _ characters. This field can be used to show channel subtype. For example, ‘connect:Guide` or `connect:SMS`.

Returns:

(Hash<String,Types::SegmentAttributeValue>)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#system_endpoint ⇒ `Types::EndpointInfo`

The system endpoint. For ‘INBOUND`, this is the phone number or email address that the customer dialed. For `OUTBOUND` and `EXTERNAL_OUTBOUND`, this is the outbound caller ID number assigned to the outbound queue that is used to dial the customer. For callback, this shows up as Softphone for calls handled by agents with softphone.

Returns:

(Types::EndpointInfo)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#tags ⇒ `Hash<String,String>`

Tags associated with the contact. This contains both Amazon Web Services generated and user-defined tags.

Returns:

(Hash<String,String>)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#task_template_info ⇒ `Types::TaskTemplateInfoV2`

If this contact was created using a task template, this contains information about the task template.

Returns:

(Types::TaskTemplateInfoV2)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#total_pause_count ⇒ `Integer`

Total pause count for a contact.

Returns:

(Integer)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#total_pause_duration_in_seconds ⇒ `Integer`

Total pause duration for a contact in seconds.

Returns:

(Integer)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

#wisdom_info ⇒ `Types::WisdomInfo`

Information about Connect Customer Wisdom.

Returns:

(Types::WisdomInfo)

# File 'lib/aws-sdk-connect/types.rb', line 3851

class Contact < Struct.new(
  :arn,
  :id,
  :initial_contact_id,
  :previous_contact_id,
  :contact_association_id,
  :initiation_method,
  :name,
  :description,
  :channel,
  :queue_info,
  :agent_info,
  :initiation_timestamp,
  :disconnect_timestamp,
  :last_update_timestamp,
  :last_paused_timestamp,
  :last_resumed_timestamp,
  :ring_start_timestamp,
  :total_pause_count,
  :total_pause_duration_in_seconds,
  :scheduled_timestamp,
  :related_contact_id,
  :wisdom_info,
  :customer_id,
  :customer_endpoint,
  :system_endpoint,
  :queue_time_adjustment_seconds,
  :queue_priority,
  :tags,
  :connected_to_system_timestamp,
  :routing_criteria,
  :customer,
  :campaign,
  :answering_machine_detection_status,
  :customer_voice_activity,
  :quality_metrics,
  :chat_metrics,
  :disconnect_details,
  :additional_email_recipients,
  :segment_attributes,
  :recordings,
  :disconnect_reason,
  :contact_evaluations,
  :task_template_info,
  :contact_details,
  :outbound_strategy,
  :attributes,
  :next_contacts,
  :global_resiliency_metadata)
  SENSITIVE = [:name, :description]
  include Aws::Structure
end

Class: Aws::Connect::Types::Contact

Overview

Constant Summary collapse

Instance Attribute Summary collapse

Instance Attribute Details

#additional_email_recipients ⇒ Types::AdditionalEmailRecipients

#agent_info ⇒ Types::AgentInfo

#answering_machine_detection_status ⇒ String

#arn ⇒ String

#attributes ⇒ Hash<String,String>

#campaign ⇒ Types::Campaign

#channel ⇒ String

#chat_metrics ⇒ Types::ChatMetrics

#connected_to_system_timestamp ⇒ Time

#contact_association_id ⇒ String

#contact_details ⇒ Types::ContactDetails

#contact_evaluations ⇒ Hash<String,Types::ContactEvaluation>

#customer ⇒ Types::Customer

#customer_endpoint ⇒ Types::EndpointInfo

#customer_id ⇒ String

#customer_voice_activity ⇒ Types::CustomerVoiceActivity

#description ⇒ String

#disconnect_details ⇒ Types::DisconnectDetails

#disconnect_reason ⇒ String

#disconnect_timestamp ⇒ Time

#global_resiliency_metadata ⇒ Types::GlobalResiliencyMetadata

#id ⇒ String

#initial_contact_id ⇒ String

#initiation_method ⇒ String

#initiation_timestamp ⇒ Time

#last_paused_timestamp ⇒ Time

#last_resumed_timestamp ⇒ Time

#last_update_timestamp ⇒ Time

#name ⇒ String

#next_contacts ⇒ Array<Types::NextContactEntry>

#outbound_strategy ⇒ Types::OutboundStrategy

#previous_contact_id ⇒ String

#quality_metrics ⇒ Types::QualityMetrics

#queue_info ⇒ Types::QueueInfo

#queue_priority ⇒ Integer

#queue_time_adjustment_seconds ⇒ Integer

#recordings ⇒ Array<Types::RecordingInfo>

#related_contact_id ⇒ String

#ring_start_timestamp ⇒ Time

#routing_criteria ⇒ Types::RoutingCriteria

#scheduled_timestamp ⇒ Time

#segment_attributes ⇒ Hash<String,Types::SegmentAttributeValue>

#system_endpoint ⇒ Types::EndpointInfo

#tags ⇒ Hash<String,String>

#task_template_info ⇒ Types::TaskTemplateInfoV2

#total_pause_count ⇒ Integer

#total_pause_duration_in_seconds ⇒ Integer

#wisdom_info ⇒ Types::WisdomInfo

#additional_email_recipients ⇒ `Types::AdditionalEmailRecipients`

#agent_info ⇒ `Types::AgentInfo`

#answering_machine_detection_status ⇒ `String`

#arn ⇒ `String`

#attributes ⇒ `Hash<String,String>`

#campaign ⇒ `Types::Campaign`

#channel ⇒ `String`

#chat_metrics ⇒ `Types::ChatMetrics`

#connected_to_system_timestamp ⇒ `Time`

#contact_association_id ⇒ `String`

#contact_details ⇒ `Types::ContactDetails`

#contact_evaluations ⇒ `Hash<String,Types::ContactEvaluation>`

#customer ⇒ `Types::Customer`

#customer_endpoint ⇒ `Types::EndpointInfo`

#customer_id ⇒ `String`

#customer_voice_activity ⇒ `Types::CustomerVoiceActivity`

#description ⇒ `String`

#disconnect_details ⇒ `Types::DisconnectDetails`

#disconnect_reason ⇒ `String`

#disconnect_timestamp ⇒ `Time`

#global_resiliency_metadata ⇒ `Types::GlobalResiliencyMetadata`

#id ⇒ `String`

#initial_contact_id ⇒ `String`

#initiation_method ⇒ `String`

#initiation_timestamp ⇒ `Time`

#last_paused_timestamp ⇒ `Time`

#last_resumed_timestamp ⇒ `Time`

#last_update_timestamp ⇒ `Time`

#name ⇒ `String`

#next_contacts ⇒ `Array<Types::NextContactEntry>`

#outbound_strategy ⇒ `Types::OutboundStrategy`

#previous_contact_id ⇒ `String`

#quality_metrics ⇒ `Types::QualityMetrics`

#queue_info ⇒ `Types::QueueInfo`

#queue_priority ⇒ `Integer`

#queue_time_adjustment_seconds ⇒ `Integer`

#recordings ⇒ `Array<Types::RecordingInfo>`

#related_contact_id ⇒ `String`

#ring_start_timestamp ⇒ `Time`

#routing_criteria ⇒ `Types::RoutingCriteria`

#scheduled_timestamp ⇒ `Time`

#segment_attributes ⇒ `Hash<String,Types::SegmentAttributeValue>`

#system_endpoint ⇒ `Types::EndpointInfo`

#tags ⇒ `Hash<String,String>`

#task_template_info ⇒ `Types::TaskTemplateInfoV2`

#total_pause_count ⇒ `Integer`

#total_pause_duration_in_seconds ⇒ `Integer`

#wisdom_info ⇒ `Types::WisdomInfo`