Class: Aws::Connect::Types::AssociatedContactSummary

Inherits:

Struct

• Object
• Struct
• Aws::Connect::Types::AssociatedContactSummary

Includes:

Structure

Defined in:

lib/aws-sdk-connect/types.rb

Overview

Contact summary of a contact in contact tree associated with unique identifier.

See Also:

• AWS API Documentation

Constant Summary

SENSITIVE =

[]

Instance Attribute Summary

• #channel ⇒ String

  How the contact reached your contact center.

• #contact_arn ⇒ String

  The Amazon Resource Name (ARN) of the contact.

• #contact_id ⇒ String

  The identifier of the contact in this instance of Amazon Connect.

• #disconnect_timestamp ⇒ Time

  The date and time that the customer endpoint disconnected from the current contact, in UTC time.

• #initial_contact_id ⇒ String

  If this contact is related to other contacts, this is the ID of the initial contact.

• #initiation_method ⇒ String

  Indicates how the contact was initiated.

• #initiation_timestamp ⇒ Time

  The date and time this contact was initiated, in UTC time.

• #previous_contact_id ⇒ String

  If this contact is not the first contact, this is the ID of the previous contact.

• #related_contact_id ⇒ String

  The contactId that is related to this contact.

Instance Attribute Details

#channel ⇒ String

How the contact reached your contact center.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 1665

class AssociatedContactSummary < Struct.new(
  :contact_id,
  :contact_arn,
  :initiation_timestamp,
  :disconnect_timestamp,
  :initial_contact_id,
  :previous_contact_id,
  :related_contact_id,
  :initiation_method,
  :channel)
  SENSITIVE = []
  include Aws::Structure
end

#contact_arn ⇒ String

The Amazon Resource Name (ARN) of the contact

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 1665

class AssociatedContactSummary < Struct.new(
  :contact_id,
  :contact_arn,
  :initiation_timestamp,
  :disconnect_timestamp,
  :initial_contact_id,
  :previous_contact_id,
  :related_contact_id,
  :initiation_method,
  :channel)
  SENSITIVE = []
  include Aws::Structure
end

#contact_id ⇒ String

The identifier of the contact in this instance of Amazon Connect.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 1665

class AssociatedContactSummary < Struct.new(
  :contact_id,
  :contact_arn,
  :initiation_timestamp,
  :disconnect_timestamp,
  :initial_contact_id,
  :previous_contact_id,
  :related_contact_id,
  :initiation_method,
  :channel)
  SENSITIVE = []
  include Aws::Structure
end

#disconnect_timestamp ⇒ Time

The date and time that the customer endpoint disconnected from the current contact, in UTC time. In transfer scenarios, the DisconnectTimestamp of the previous contact indicates the date and time when that contact ended.

Returns:

• (Time)

# File 'lib/aws-sdk-connect/types.rb', line 1665

class AssociatedContactSummary < Struct.new(
  :contact_id,
  :contact_arn,
  :initiation_timestamp,
  :disconnect_timestamp,
  :initial_contact_id,
  :previous_contact_id,
  :related_contact_id,
  :initiation_method,
  :channel)
  SENSITIVE = []
  include Aws::Structure
end

#initial_contact_id ⇒ String

If this contact is related to other contacts, this is the ID of the initial contact.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 1665

class AssociatedContactSummary < Struct.new(
  :contact_id,
  :contact_arn,
  :initiation_timestamp,
  :disconnect_timestamp,
  :initial_contact_id,
  :previous_contact_id,
  :related_contact_id,
  :initiation_method,
  :channel)
  SENSITIVE = []
  include Aws::Structure
end

#initiation_method ⇒ String

Indicates how the contact was initiated.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 1665

class AssociatedContactSummary < Struct.new(
  :contact_id,
  :contact_arn,
  :initiation_timestamp,
  :disconnect_timestamp,
  :initial_contact_id,
  :previous_contact_id,
  :related_contact_id,
  :initiation_method,
  :channel)
  SENSITIVE = []
  include Aws::Structure
end

#initiation_timestamp ⇒ Time

The date and time this contact was initiated, in UTC time.

Returns:

• (Time)

# File 'lib/aws-sdk-connect/types.rb', line 1665

class AssociatedContactSummary < Struct.new(
  :contact_id,
  :contact_arn,
  :initiation_timestamp,
  :disconnect_timestamp,
  :initial_contact_id,
  :previous_contact_id,
  :related_contact_id,
  :initiation_method,
  :channel)
  SENSITIVE = []
  include Aws::Structure
end

#previous_contact_id ⇒ String

If this contact is not the first contact, this is the ID of the previous contact.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 1665

class AssociatedContactSummary < Struct.new(
  :contact_id,
  :contact_arn,
  :initiation_timestamp,
  :disconnect_timestamp,
  :initial_contact_id,
  :previous_contact_id,
  :related_contact_id,
  :initiation_method,
  :channel)
  SENSITIVE = []
  include Aws::Structure
end

#related_contact_id ⇒ String

The contactId that is related to this contact.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 1665

class AssociatedContactSummary < Struct.new(
  :contact_id,
  :contact_arn,
  :initiation_timestamp,
  :disconnect_timestamp,
  :initial_contact_id,
  :previous_contact_id,
  :related_contact_id,
  :initiation_method,
  :channel)
  SENSITIVE = []
  include Aws::Structure
end