Class: Aws::Connect::Types::AgentInfo

Inherits:

Struct

• Object
• Struct
• Aws::Connect::Types::AgentInfo

Includes:

Structure

Defined in:

lib/aws-sdk-connect/types.rb

Overview

Information about the agent who accepted the contact.

See Also:

• AWS API Documentation

Constant Summary

SENSITIVE =

[]

Instance Attribute Summary

• #accepted_by_agent_timestamp ⇒ Time

  The timestamp when the contact was accepted by the agent.

• #after_contact_work_duration ⇒ Integer

  The difference in time, in whole seconds, between ‘AfterContactWorkStartTimestamp` and `AfterContactWorkEndTimestamp`.

• #after_contact_work_end_timestamp ⇒ Time

  The date and time when the agent ended After Contact Work for the contact, in UTC time.

• #after_contact_work_start_timestamp ⇒ Time

  The date and time when the agent started doing After Contact Work for the contact, in UTC time.

• #agent_initiated_hold_duration ⇒ Integer

  The total hold duration in seconds initiated by the agent.

• #agent_pause_duration_in_seconds ⇒ Integer

  Agent pause duration for a contact in seconds.

• #capabilities ⇒ Types::ParticipantCapabilities

  The configuration for the allowed video and screen sharing capabilities for participants present over the call.

• #connected_to_agent_timestamp ⇒ Time

  The timestamp when the contact was connected to the agent.

• #device_info ⇒ Types::DeviceInfo

  Information regarding Agent’s device.

• #hierarchy_groups ⇒ Types::HierarchyGroups

  The agent hierarchy groups for the agent.

• #id ⇒ String

  The identifier of the agent who accepted the contact.

• #preview_end_timestamp ⇒ Time

  The timestamp when the agent finished previewing the contact.

• #state_transitions ⇒ Array<Types::StateTransition>

  List of ‘StateTransition` for a supervisor.

• #voice_enhancement_mode ⇒ String

  The voice enhancement mode used by the agent as the call is ending.

Instance Attribute Details

#accepted_by_agent_timestamp ⇒ Time

The timestamp when the contact was accepted by the agent.

Returns:

• (Time)

# File 'lib/aws-sdk-connect/types.rb', line 372

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode)
  SENSITIVE = []
  include Aws::Structure
end

#after_contact_work_duration ⇒ Integer

The difference in time, in whole seconds, between ‘AfterContactWorkStartTimestamp` and `AfterContactWorkEndTimestamp`.

Returns:

• (Integer)

# File 'lib/aws-sdk-connect/types.rb', line 372

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode)
  SENSITIVE = []
  include Aws::Structure
end

#after_contact_work_end_timestamp ⇒ Time

The date and time when the agent ended After Contact Work for the contact, in UTC time. In cases when agent finishes doing ‘AfterContactWork` for chat contacts and switches their activity status to offline or equivalent without clearing the contact in CCP, discrepancies may be noticed for `AfterContactWorkEndTimestamp`.

Returns:

• (Time)

# File 'lib/aws-sdk-connect/types.rb', line 372

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode)
  SENSITIVE = []
  include Aws::Structure
end

#after_contact_work_start_timestamp ⇒ Time

The date and time when the agent started doing After Contact Work for the contact, in UTC time.

Returns:

• (Time)

# File 'lib/aws-sdk-connect/types.rb', line 372

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode)
  SENSITIVE = []
  include Aws::Structure
end

#agent_initiated_hold_duration ⇒ Integer

The total hold duration in seconds initiated by the agent.

Returns:

• (Integer)

# File 'lib/aws-sdk-connect/types.rb', line 372

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode)
  SENSITIVE = []
  include Aws::Structure
end

#agent_pause_duration_in_seconds ⇒ Integer

Agent pause duration for a contact in seconds.

Returns:

• (Integer)

# File 'lib/aws-sdk-connect/types.rb', line 372

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode)
  SENSITIVE = []
  include Aws::Structure
end

#capabilities ⇒ Types::ParticipantCapabilities

The configuration for the allowed video and screen sharing capabilities for participants present over the call. For more information, see [Set up in-app, web, video calling, and screen sharing capabilities] in the *Amazon Connect Administrator Guide*.

[1]: docs.aws.amazon.com/connect/latest/adminguide/inapp-calling.html

Returns:

• (Types::ParticipantCapabilities)

# File 'lib/aws-sdk-connect/types.rb', line 372

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode)
  SENSITIVE = []
  include Aws::Structure
end

#connected_to_agent_timestamp ⇒ Time

The timestamp when the contact was connected to the agent.

Returns:

• (Time)

# File 'lib/aws-sdk-connect/types.rb', line 372

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode)
  SENSITIVE = []
  include Aws::Structure
end

#device_info ⇒ Types::DeviceInfo

Information regarding Agent’s device.

Returns:

• (Types::DeviceInfo)

# File 'lib/aws-sdk-connect/types.rb', line 372

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode)
  SENSITIVE = []
  include Aws::Structure
end

#hierarchy_groups ⇒ Types::HierarchyGroups

The agent hierarchy groups for the agent.

Returns:

• (Types::HierarchyGroups)

# File 'lib/aws-sdk-connect/types.rb', line 372

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode)
  SENSITIVE = []
  include Aws::Structure
end

#id ⇒ String

The identifier of the agent who accepted the contact.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 372

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode)
  SENSITIVE = []
  include Aws::Structure
end

#preview_end_timestamp ⇒ Time

The timestamp when the agent finished previewing the contact.

Returns:

• (Time)

# File 'lib/aws-sdk-connect/types.rb', line 372

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode)
  SENSITIVE = []
  include Aws::Structure
end

#state_transitions ⇒ Array<Types::StateTransition>

List of ‘StateTransition` for a supervisor.

Returns:

• (Array<Types::StateTransition>)

# File 'lib/aws-sdk-connect/types.rb', line 372

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode)
  SENSITIVE = []
  include Aws::Structure
end

#voice_enhancement_mode ⇒ String

The voice enhancement mode used by the agent as the call is ending. Valid values: VOICE_ISOLATION | NOISE_SUPPRESSION | NONE. A value of null indicates this mode has not yet been set for this user.

Returns:

• (String)

# File 'lib/aws-sdk-connect/types.rb', line 372

class AgentInfo < Struct.new(
  :id,
  :accepted_by_agent_timestamp,
  :preview_end_timestamp,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions,
  :voice_enhancement_mode)
  SENSITIVE = []
  include Aws::Structure
end