Class: Aws::Connect::Types::HistoricalMetric

Inherits:
Struct
  • Object
show all
Includes:
Structure
Defined in:
lib/aws-sdk-connect/types.rb

Overview

Contains information about a historical metric.

See Also:

Constant Summary collapse

SENSITIVE = 
[]

Instance Attribute Summary collapse

Instance Attribute Details

#name ⇒ String

The name of the metric. Following is a list of each supported metric mapped to the UI name, linked to a detailed description in the *Amazon Connect Administrator Guide*.

ABANDON_TIME

: Unit: SECONDS

Statistic: AVG

UI name: [Average queue abandon time][1]

AFTER_CONTACT_WORK_TIME

: Unit: SECONDS

Statistic: AVG

UI name: [After contact work time][2]

API_CONTACTS_HANDLED

: Unit: COUNT

Statistic: SUM

UI name: [API contacts handled][3]

AVG_HOLD_TIME

: Unit: SECONDS

Statistic: AVG

UI name: [Average customer hold time][4]

CALLBACK_CONTACTS_HANDLED

: Unit: COUNT

Statistic: SUM

UI name: [Callback contacts handled][5]

CONTACTS_ABANDONED

: Unit: COUNT

Statistic: SUM

UI name: [Contacts abandoned][6]

CONTACTS_AGENT_HUNG_UP_FIRST

: Unit: COUNT

Statistic: SUM

UI name: [Contacts agent hung up first][7]

CONTACTS_CONSULTED

: Unit: COUNT

Statistic: SUM

UI name: [Contacts consulted][8]

CONTACTS_HANDLED

: Unit: COUNT

Statistic: SUM

UI name: [Contacts handled][9]

CONTACTS_HANDLED_INCOMING

: Unit: COUNT

Statistic: SUM

UI name: [Contacts handled incoming][10]

CONTACTS_HANDLED_OUTBOUND

: Unit: COUNT

Statistic: SUM

UI name: [Contacts handled outbound][11]

CONTACTS_HOLD_ABANDONS

: Unit: COUNT

Statistic: SUM

UI name: [Contacts hold disconnect][12]

CONTACTS_MISSED

: Unit: COUNT

Statistic: SUM

UI name: [AGENT\_NON\_RESPONSE][13]

CONTACTS_QUEUED

: Unit: COUNT

Statistic: SUM

UI name: [Contacts queued][14]

CONTACTS_TRANSFERRED_IN

: Unit: COUNT

Statistic: SUM

UI name: [Contacts transferred in][15]

CONTACTS_TRANSFERRED_IN_FROM_QUEUE

: Unit: COUNT

Statistic: SUM

UI name: [Contacts transferred out queue][16]

CONTACTS_TRANSFERRED_OUT

: Unit: COUNT

Statistic: SUM

UI name: [Contacts transferred out][17]

CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

: Unit: COUNT

Statistic: SUM

UI name: [Contacts transferred out queue][16]

HANDLE_TIME

: Unit: SECONDS

Statistic: AVG

UI name: [Average handle time][18]

INTERACTION_AND_HOLD_TIME

: Unit: SECONDS

Statistic: AVG

UI name: [Average agent interaction and customer hold time][19]

INTERACTION_TIME

: Unit: SECONDS

Statistic: AVG

UI name: [Average agent interaction time][20]

OCCUPANCY

: Unit: PERCENT

Statistic: AVG

UI name: [Occupancy][21]

QUEUE_ANSWER_TIME

: Unit: SECONDS

Statistic: AVG

UI name: [Average queue answer time][22]

QUEUED_TIME

: Unit: SECONDS

Statistic: MAX

UI name: [Minimum flow time][23]

SERVICE_LEVEL

: You can include up to 20 SERVICE_LEVEL metrics in a request.

Unit: PERCENT

Statistic: AVG

Threshold: For `ThresholdValue`, enter any whole number from 1 to
604800 (inclusive), in seconds. For `Comparison`, you must enter
`LT` (for "Less than").

UI name: [Service level X][24]

[1]: docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-abandon-time [2]: docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#after-contact-work-time [3]: docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#api-contacts-handled [4]: docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time [5]: docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-contacts-handled [6]: docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned [7]: docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-agent-hung-up-first [8]: docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-consulted [9]: docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled [10]: docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-incoming [11]: docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-outbound [12]: docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect [13]: docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-response [14]: docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued [15]: docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-in [16]: docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue [17]: docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out [18]: docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time [19]: docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time [20]: docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#aaverage-agent-interaction-time [21]: docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#occupancy [22]: docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html##average-queue-answer-time [23]: docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time [24]: docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level

Returns:

  • (String) 


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# File 'lib/aws-sdk-connect/types.rb', line 17781

class HistoricalMetric < Struct.new(
  :name,
  :threshold,
  :statistic,
  :unit)
  SENSITIVE = []
  include Aws::Structure
end

#statistic ⇒ String

The statistic for the metric.

Returns:

  • (String) 


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# File 'lib/aws-sdk-connect/types.rb', line 17781

class HistoricalMetric < Struct.new(
  :name,
  :threshold,
  :statistic,
  :unit)
  SENSITIVE = []
  include Aws::Structure
end

#threshold ⇒ Types::Threshold

The threshold for the metric, used with service level metrics.

Returns:



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# File 'lib/aws-sdk-connect/types.rb', line 17781

class HistoricalMetric < Struct.new(
  :name,
  :threshold,
  :statistic,
  :unit)
  SENSITIVE = []
  include Aws::Structure
end

#unit ⇒ String

The unit for the metric.

Returns:

  • (String) 


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# File 'lib/aws-sdk-connect/types.rb', line 17781

class HistoricalMetric < Struct.new(
  :name,
  :threshold,
  :statistic,
  :unit)
  SENSITIVE = []
  include Aws::Structure
end