Class: Aws::Connect::Types::RoutingCriteriaInput

Inherits:

Struct

• Object
• Struct
• Aws::Connect::Types::RoutingCriteriaInput

Includes:

Structure

Defined in:

lib/aws-sdk-connect/types.rb

Overview

An object to define the RoutingCriteria.

See Also:

• AWS API Documentation

Constant Summary

SENSITIVE =

[]

Instance Attribute Summary

• #steps ⇒ Array<Types::RoutingCriteriaInputStep>

  When Amazon Connect does not find an available agent meeting the requirements in a step for
 a given step duration, the routing criteria will move on to the next step sequentially until a
 join is completed with an agent.

Instance Attribute Details

#steps ⇒ Array<Types::RoutingCriteriaInputStep>

When Amazon Connect does not find an available agent meeting the requirements in a step for
 a given step duration, the routing criteria will move on to the next step sequentially until a
 join is completed with an agent. When all steps are exhausted, the contact will be offered to any agent in the queue.

Returns:

• (Array<Types::RoutingCriteriaInputStep>)

# File 'lib/aws-sdk-connect/types.rb', line 16894

class RoutingCriteriaInput < Struct.new(
  :steps)
  SENSITIVE = []
  include Aws::Structure
end