Class: Aws::Connect::Types::GetCurrentMetricDataRequest

Inherits:
Struct
  • Object
show all
Includes:
Structure
Defined in:
lib/aws-sdk-connect/types.rb

Overview

See Also:

Constant Summary collapse

SENSITIVE = 
[]

Instance Attribute Summary collapse

Instance Attribute Details

#current_metrics ⇒ Array<Types::CurrentMetric>

The metrics to retrieve. Specify the name and unit for each metric. The following metrics are available. For a description of all the metrics, see [Real-time Metrics Definitions] in the *Amazon Connect Administrator Guide*.

AGENTS_AFTER_CONTACT_WORK

: Unit: COUNT

Name in real-time metrics report: [ACW][2]

AGENTS_AVAILABLE

: Unit: COUNT

Name in real-time metrics report: [Available][3]

AGENTS_ERROR

: Unit: COUNT

Name in real-time metrics report: [Error][4]

AGENTS_NON_PRODUCTIVE

: Unit: COUNT

Name in real-time metrics report: [NPT (Non-Productive Time)][5]

AGENTS_ON_CALL

: Unit: COUNT

Name in real-time metrics report: [On contact][6]

AGENTS_ON_CONTACT

: Unit: COUNT

Name in real-time metrics report: [On contact][6]

AGENTS_ONLINE

: Unit: COUNT

Name in real-time metrics report: [Online][7]

AGENTS_STAFFED

: Unit: COUNT

Name in real-time metrics report: [Staffed][8]

CONTACTS_IN_QUEUE

: Unit: COUNT

Name in real-time metrics report: [In queue][9]

CONTACTS_SCHEDULED

: Unit: COUNT

Name in real-time metrics report: [Scheduled][10]

OLDEST_CONTACT_AGE

: Unit: SECONDS

When you use groupings, Unit says SECONDS and the Value is
returned in SECONDS.

When you do not use groupings, Unit says SECONDS but the Value is
returned in MILLISECONDS. For example, if you get a response like
this:

`\{ "Metric": \{ "Name": "OLDEST_CONTACT_AGE", "Unit": "SECONDS"
\}, "Value": 24113.0 `\\}

The actual OLDEST\_CONTACT\_AGE is 24 seconds.

When the filter `RoutingStepExpression` is used, this metric is
still calculated from enqueue time. For example, if a contact that
has been queued under `<Expression 1>` for 10 seconds has expired
and `<Expression 2>` becomes active, then `OLDEST_CONTACT_AGE` for
this queue will be counted starting from 10, not 0.

Name in real-time metrics report: [Oldest][11]

SLOTS_ACTIVE

: Unit: COUNT

Name in real-time metrics report: [Active][12]

SLOTS_AVAILABLE

: Unit: COUNT

Name in real-time metrics report: [Availability][13]

[1]: docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html [2]: docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#aftercallwork-real-time [3]: docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#available-real-time [4]: docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#error-real-time [5]: docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#non-productive-time-real-time [6]: docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#on-call-real-time [7]: docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#online-real-time [8]: docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#staffed-real-time [9]: docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#in-queue-real-time [10]: docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#scheduled-real-time [11]: docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#oldest-real-time [12]: docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#active-real-time [13]: docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html#availability-real-time

Returns:



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# File 'lib/aws-sdk-connect/types.rb', line 8546

class GetCurrentMetricDataRequest < Struct.new(
  :instance_id,
  :filters,
  :groupings,
  :current_metrics,
  :next_token,
  :max_results,
  :sort_criteria)
  SENSITIVE = []
  include Aws::Structure
end

#filters ⇒ Types::Filters

The filters to apply to returned metrics. You can filter up to the following limits:

  • Queues: 100

  • Routing profiles: 100

  • Channels: 3 (VOICE, CHAT, and TASK channels are supported.)

  • RoutingStepExpressions: 50

Metric data is retrieved only for the resources associated with the queues or routing profiles, and by any channels included in the filter. (You cannot filter by both queue AND routing profile.) You can include both resource IDs and resource ARNs in the same request.

When using the ‘RoutingStepExpression` filter, you need to pass exactly one `QueueId`. The filter is also case sensitive so when using the `RoutingStepExpression` filter, grouping by `ROUTING_STEP_EXPRESSION` is required.

Currently tagging is only supported on the resources that are passed in the filter.

Returns:



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# File 'lib/aws-sdk-connect/types.rb', line 8546

class GetCurrentMetricDataRequest < Struct.new(
  :instance_id,
  :filters,
  :groupings,
  :current_metrics,
  :next_token,
  :max_results,
  :sort_criteria)
  SENSITIVE = []
  include Aws::Structure
end

#groupings ⇒ Array<String>

The grouping applied to the metrics returned. For example, when grouped by ‘QUEUE`, the metrics returned apply to each queue rather than aggregated for all queues.

  • If you group by ‘CHANNEL`, you should include a Channels filter. VOICE, CHAT, and TASK channels are supported.

  • If you group by ‘ROUTING_PROFILE`, you must include either a queue or routing profile filter. In addition, a routing profile filter is required for metrics `CONTACTS_SCHEDULED`, `CONTACTS_IN_QUEUE`, and ` OLDEST_CONTACT_AGE`.

  • If no ‘Grouping` is included in the request, a summary of metrics is returned.

  • When using the ‘RoutingStepExpression` filter, group by `ROUTING_STEP_EXPRESSION` is required.

Returns:

  • (Array<String>) 


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# File 'lib/aws-sdk-connect/types.rb', line 8546

class GetCurrentMetricDataRequest < Struct.new(
  :instance_id,
  :filters,
  :groupings,
  :current_metrics,
  :next_token,
  :max_results,
  :sort_criteria)
  SENSITIVE = []
  include Aws::Structure
end

#instance_id ⇒ String

The identifier of the Amazon Connect instance. You can [find the instance ID] in the Amazon Resource Name (ARN) of the instance.

[1]: docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html

Returns:

  • (String) 


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# File 'lib/aws-sdk-connect/types.rb', line 8546

class GetCurrentMetricDataRequest < Struct.new(
  :instance_id,
  :filters,
  :groupings,
  :current_metrics,
  :next_token,
  :max_results,
  :sort_criteria)
  SENSITIVE = []
  include Aws::Structure
end

#max_results ⇒ Integer

The maximum number of results to return per page.

Returns:

  • (Integer) 


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# File 'lib/aws-sdk-connect/types.rb', line 8546

class GetCurrentMetricDataRequest < Struct.new(
  :instance_id,
  :filters,
  :groupings,
  :current_metrics,
  :next_token,
  :max_results,
  :sort_criteria)
  SENSITIVE = []
  include Aws::Structure
end

#next_token ⇒ String

The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.

Returns:

  • (String) 


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# File 'lib/aws-sdk-connect/types.rb', line 8546

class GetCurrentMetricDataRequest < Struct.new(
  :instance_id,
  :filters,
  :groupings,
  :current_metrics,
  :next_token,
  :max_results,
  :sort_criteria)
  SENSITIVE = []
  include Aws::Structure
end

#sort_criteria ⇒ Array<Types::CurrentMetricSortCriteria>

The way to sort the resulting response based on metrics. You can enter one sort criteria. By default resources are sorted based on ‘AGENTS_ONLINE`, `DESCENDING`. The metric collection is sorted based on the input metrics.

Note the following:

  • Sorting on ‘SLOTS_ACTIVE` and `SLOTS_AVAILABLE` is not supported.

^

Returns:



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# File 'lib/aws-sdk-connect/types.rb', line 8546

class GetCurrentMetricDataRequest < Struct.new(
  :instance_id,
  :filters,
  :groupings,
  :current_metrics,
  :next_token,
  :max_results,
  :sort_criteria)
  SENSITIVE = []
  include Aws::Structure
end