Class: CiscoWebex::AgentProfiles
Instance Method Summary
collapse
#address_books, #agent_profiles, #agents, #auxiliary_codes, #captures, #dial_plans, #entry_point_mappings, #entry_points, #head, #journey, #multimedia_profiles, #my_org, #outbound_ani, #post, #put, #queues, #sites, #skill_profiles, #skills, #subscriptions, #tasks, #teams, #user_profiles, #users
Constructor Details
#initialize(token = nil, org_id = nil) ⇒ AgentProfiles
initialize object with stored token
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# File 'lib/CC/AgentProfiles.rb', line 7
def initialize(token=nil, org_id=nil)
if token == nil || org_id == nil
STDERR.puts "Must provide API key for CiscoWebex::ContactCenter::AgentProfiles"
return false
else
@auth_token = token if token
@org_id = org_id end
end
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Instance Method Details
#create(params) ⇒ Object
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# File 'lib/CC/AgentProfiles.rb', line 54
def create(params)
return CiscoWebex::RestCC.post(@auth_token, "/organization/#{@org_id}/agent-profile", params) rescue false
end
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#delete(id) ⇒ Object
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# File 'lib/CC/AgentProfiles.rb', line 58
def delete(id)
return CiscoWebex::RestCC.delete(@auth_token, "/organization/#{@org_id}/agent-profile/#{id}") rescue false
end
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#get(id, limit = 5000) ⇒ Object
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# File 'lib/CC/AgentProfiles.rb', line 21
def get(id, limit=5000)
return CiscoWebex::RestCC.get(@auth_token, "/organization/#{@org_id}/agent-profile/#{id}", {}, limit)['data'] rescue false
end
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#list(params = {}, limit = 5000) ⇒ Object
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# File 'lib/CC/AgentProfiles.rb', line 25
def list(params={}, limit=5000)
return CiscoWebex::RestCC.get(@auth_token, "/organization/#{@org_id}/agent-profile", {}, limit)['data'] rescue false
end
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#patch(id, params) ⇒ Object
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# File 'lib/CC/AgentProfiles.rb', line 66
def patch(id, params)
return CiscoWebex::RestCC.patch(@auth_token, "/organization/#{@org_id}/agent-profile/#{id}", params) rescue false
end
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#save(params = {}) ⇒ Object
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# File 'lib/CC/AgentProfiles.rb', line 50
def save(params={})
return CiscoWebex::RestCC.post(@auth_token, "/organization/#{@org_id}/agent-profile/bulk", params) rescue false
end
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#search(params = {}, limit = 5000) ⇒ Object
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# File 'lib/CC/AgentProfiles.rb', line 29
def search(params={}, limit=5000)
if params.class == Hash && params.has_key?('name')
search_param = params['name']
elsif params.class == String
search_param = params
else
STDERR.puts "Must provide name to search on"
return false
end
cc_data = CiscoWebex::RestCC.get(@auth_token, "/organization/#{@org_id}/agent-profile")['data'] rescue []
for data in cc_data['data'] do
if search_param == cc_data['name']
return data
end
end
STDERR.puts "Agent Profile #{search_param} not found."
return nil
end
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#this ⇒ Object
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# File 'lib/CC/AgentProfiles.rb', line 17
def this()
puts "CiscoWebex::ContactCenter::AgentProfiles - Org:#{@org_id}"
end
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#update(id, params) ⇒ Object
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# File 'lib/CC/AgentProfiles.rb', line 62
def update(id, params)
return CiscoWebex::RestCC.put(@auth_token, "/organization/#{@org_id}/agent-profile/#{id}", params) rescue false
end
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